excellent!!! smash burger has the best turkey burgers in the city!!! they never disappoint.
G. Benjamin S.
Service is shit. They attempt a semi-table service but servers aren't so bright to examine the whole dining area to find the number they are serving. I had to retrieve my own plate. And also observed server eating frites from an order in transit!!! There are better locations in NYC I think. I remember a spot in Brooklyn near Dekalb. It was great. There are better burgers in NYC including a 5-guys right around the corner.
Chantal
N'allez surtout pas a cet endroit. En plus d'être sale et d'une lenteur a mourir, ils sont malhonnêtes!!! Apres avoir attendu 1h pour un simple burger, j'ai demander un remboursement complet. On a refuser de me remettre mon breuvage ( un soda qui ne goutait que l eau), on a aussi garder mon pourboire. A éviter !!!! De plus, c'est un endroit extremement bruyant.
Atmosphere: 1
Food: 1
Service: 1
JAVIER PASTOR SOLER
Very bad place, not recommended.
Atmosphere: 1
Food: 1
Service: 1
John Anderson
Come on, smashburger. Add another 1/2 oz. Of meat.The Patty's are way too thin.It's not worth the money.Staff is overwhelmed but friendly.
The food was crap. Horrible service and the order was wrong in so many ways. Don't get the tots. They were cold and oily.
ANA RORU
Very normal burgers.Very oily.Refillable drink.Very delicious BBC wings.
Ale Prudencio
the food hit the spot. we found a hair in our fries but Symphony was great, and she got us a free batch of fries and her service was awesome.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Classic Double Smash Burger
Nicole McNamee
Food was fantastic, however the rating reflects the service received and the atmosphere in the store - staff rude and more interested in their phones than their customers, understand it’s a fast food place but would still expect some level of decent service when ordering.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Burger, Smash Fries
La Mora
First of all place is a mess tables dirty and no napkins cashier had a nasty attitude this was Friday 3/8/24 night at 11pm, so figure who she is not sure if she was pregnant if soplease take some time off .
Veggie burger was really soggy and salty :/ I asked for just tomato and lettuce and they put cheese on it so I had to ask them for another. The lady was mad that I asked. Felt very busy and chaotic in there.
Anita W.
Delicious and consistent food. I love their rosemary smash fries and their sweet potato fries. Only place I would get sweet potato fries. Unfortunately the issue with this location is the layout and fact that they're very understaffed. I stopped by on a Friday to pick up a mobile order I placed 25+ minutes ago. There was one person working the cash register and packing orders and two cooks. Lots of customers waiting around for their food and to order. If only it was safe enough to have my order sit on the pick up shelf, it would have made the interaction much better. I had to wait around with all the other people. I online ordered for a fast and efficient pickup but that was not the case. Regarding the layout, they have seating upstairs. Downstairs was the ordering counter and drink and condiments station. It was all in the same area. The space they have for people to wait for their order is in the same area people would stand to get their drinks and condiments. Way too crowded. The layout the location by Penn station is much better and spacious.
Jasmin Tuckey
Absolutely NOOOO customer service Bethzaida rung me up and looked like I was bothering her phone time while the other 2 girl in the back fooled around while taking thier sweet time with our food. When the food finally did come out the fries were cold and only halfway filled in the cup. She took my receipt and did something on her phoelne with it and crumbled it. When I asked for it she gave me someone elses (I hope she wasnt writing herself a positive review)....I will not be returning ?
Atmosphere: 1
Food: 1
Service: 1
Juan Pedro Suárez
Very good quality burgers at a very good price. The sweet potatoes were exquisite. Very nice waiters.
Atmosphere: 5
Food: 5
Service: 5
mariam al-ansary
The food is super greasy. The fries are ok. The bathrooms are not clean. ?
excellent!!! smash burger has the best turkey burgers in the city!!! they never disappoint.
Service is shit. They attempt a semi-table service but servers aren't so bright to examine the whole dining area to find the number they are serving. I had to retrieve my own plate. And also observed server eating frites from an order in transit!!! There are better locations in NYC I think. I remember a spot in Brooklyn near Dekalb. It was great. There are better burgers in NYC including a 5-guys right around the corner.
N'allez surtout pas a cet endroit. En plus d'être sale et d'une lenteur a mourir, ils sont malhonnêtes!!! Apres avoir attendu 1h pour un simple burger, j'ai demander un remboursement complet. On a refuser de me remettre mon breuvage ( un soda qui ne goutait que l eau), on a aussi garder mon pourboire. A éviter !!!! De plus, c'est un endroit extremement bruyant.
Atmosphere: 1
Food: 1
Service: 1
Very bad place, not recommended.
Atmosphere: 1
Food: 1
Service: 1
Come on, smashburger. Add another 1/2 oz. Of meat.The Patty's are way too thin.It's not worth the money.Staff is overwhelmed but friendly.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Classic Smashburger, Smash Fries
The food was crap. Horrible service and the order was wrong in so many ways. Don't get the tots. They were cold and oily.
Very normal burgers.Very oily.Refillable drink.Very delicious BBC wings.
the food hit the spot. we found a hair in our fries but Symphony was great, and she got us a free batch of fries and her service was awesome.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Classic Double Smash Burger
Food was fantastic, however the rating reflects the service received and the atmosphere in the store - staff rude and more interested in their phones than their customers, understand it’s a fast food place but would still expect some level of decent service when ordering.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Burger, Smash Fries
First of all place is a mess tables dirty and no napkins cashier had a nasty attitude this was Friday 3/8/24 night at 11pm, so figure who she is not sure if she was pregnant if soplease take some time off .
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Veggie burger was really soggy and salty :/ I asked for just tomato and lettuce and they put cheese on it so I had to ask them for another. The lady was mad that I asked. Felt very busy and chaotic in there.
Delicious and consistent food. I love their rosemary smash fries and their sweet potato fries. Only place I would get sweet potato fries. Unfortunately the issue with this location is the layout and fact that they're very understaffed. I stopped by on a Friday to pick up a mobile order I placed 25+ minutes ago. There was one person working the cash register and packing orders and two cooks. Lots of customers waiting around for their food and to order. If only it was safe enough to have my order sit on the pick up shelf, it would have made the interaction much better. I had to wait around with all the other people. I online ordered for a fast and efficient pickup but that was not the case. Regarding the layout, they have seating upstairs. Downstairs was the ordering counter and drink and condiments station. It was all in the same area. The space they have for people to wait for their order is in the same area people would stand to get their drinks and condiments. Way too crowded. The layout the location by Penn station is much better and spacious.
Absolutely NOOOO customer service Bethzaida rung me up and looked like I was bothering her phone time while the other 2 girl in the back fooled around while taking thier sweet time with our food. When the food finally did come out the fries were cold and only halfway filled in the cup. She took my receipt and did something on her phoelne with it and crumbled it. When I asked for it she gave me someone elses (I hope she wasnt writing herself a positive review)....I will not be returning ?
Atmosphere: 1
Food: 1
Service: 1
Very good quality burgers at a very good price. The sweet potatoes were exquisite. Very nice waiters.
Atmosphere: 5
Food: 5
Service: 5
The food is super greasy. The fries are ok. The bathrooms are not clean. ?
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Classic Double Smash Burger