Dunkin' Donuts in Syracuse

“Pretty good Dunkin . Ordered breakfast to go and everything tasted fresh. The staff was nice and the place was clean. It got a bit busy, so the wait was a little longer than usual, but overall it was a good experience. Would come back again.“

“Walked in on a slammed Saturday morning. There's three girls kicking butt behind the counter. They're laughing even though it's super busy and still getting everything out quickly. They're doing amazing and deserve a raise 💜“

“Update 1-14-25. Went here to order two hot mocha lattes, service was wonderful, coffee was much better than the other store at N Geddes and W Genesee street and we were treated with respect and kindness, much better than the store where the other Dunkin' that has Diane as the manager ever did. Bravo to Velasko Road location Thanks for making our experience a wonderful one we will bring back more business here . AA++“

“This by far is the best Dunkin I have ever been too. Fast service, great atmosphere! Everyone here seems to enjoy their job which is hard to find now a days. They deserve a five star rating just for the way they present themselves, never seem flustered when drive thru is backed up. I’ve never waited more than 5 minutes for my coffee and it’s the only Dunkin that makes my coffee correct every time. The man who works the window is always happy and has a positive attitude and is a delight to see in the morning! Good job!“

“Healthy options are appreciated
⭐ ?

Vegetarian options: Allergic to milk therefore has to avoid the popular Dunkachino I keep hearing about. That coffee milk that others request seems to be missing from each DD I have visited while it is heavily advertised ??“

“Had such a great experience this morning thanks to an employee named Mikey. His customer service was honestly refreshing — he was super attentive, upbeat, and genuinely eager to help, which you don’t always see in fast-food spots. He took my order with such a positive attitude that it made my whole morning. Dunkin’ needs more employees like him!“

“Good spot for a quick breakfast and coffee. The food is usually fresh and the staff does a solid job, but getting in and out can be frustrating because the traffic around here gets pretty hectic, especially during busy hours. Other than that, it’s a convenient stop“

“Went to Dunkin donuts in mattydale July 30th, 2025 And a young man named Manny waited on me in the Drive-Thru gave me my food or my drink. The most pleasant dunkin' donuts employee I've encountered such a very nice young man. I used to go to dunkin' donuts on South Bay road but now now stick to the mattyde.l proms to him. Also today I went and I talked to the manager. She was a sweetheart“

“I love my coffees from here, the line usually goes fast (drive through) sometimes they’re a lil slow but if I wanted to go inside it seems as if the doors are locked (well they literally are) so they only allow drive through orders but it looks like there’s tables and chairs inside . Is this on purpose or is this only a drive through location?“

“very nice staff, lots of comfortable seating, and a lot of items are always in stock it seems! just the floors sometimes can have a little bit of dirt on them but that is probably because it can get a bit hectic at times. overall, very good dunkin!!“

“I just want to say, this is the best team that you guys had in a long time. The girls always know how to make my coffee so good and I absolutely love the Customer Service so much they are all so sweet including the manager. There’s only a few few people I’m not gonna lie they know how to make my coffee, perfect and when you do, those are the only people you wanna go to I just wanted to get my feedback on the girls because I think that they’re doing a great job and making the atmosphere of dunkin, look a lot better.“

“Great service and helpful workers. I've had a good experience almost every time I've gone here. Just recently, I didn't really like the way my drink tasted, and the worker was more than helpful and offered to make me a new one which was so sweet!“

“This was just a drive-through restaurant. They made my chai latte wonderful. Lately when I've been going to different Dunkin' Donuts the chai lattes are overly syrupy sweet and they made it very well here. They were extremely nice through the drive-through I added something on my order and they were just very friendly about it it's a nice place to stop.“

“I love that they have a separate line for mobile orders and I can skip the line.A year later from my original review just want to say you guys rock with the mobile app. I could be around the corner before I press submit and by the time I pull up it's always ready. Thank you so much!“

“Dunkin' is the perfect place to start your day. With a wide variety of delicious donuts and high-quality coffee, it offers a tasty and convenient experience. Affordable prices and numerous locations make it ideal for a quick and satisfying breakfast. Highly recommended for those who love good coffee and a sweet treat!“

“Slowest location ever. You have five people in the back and your wait is always over 10 min for both food and drinks. People behind you will get their stuff before you (even when you both order hot food). Staff can be rude, etc.

Stood for 20 min after ordering to be told two different this: 1) your item is being worked on, 2) 10 min later told they were out of the product! You couldn’t tell me that BEFORE placing the order? Management apologized and blamed it on the “grumpy” new hires (her exact words). Avoid this location at all cost!!“

“Kennedy the front counter rep is amazing she is always so sweet and she remembers your order and she goes above and beyond she adds a letter in chocolate to match the day of the week in the top of my ice coffee and I love it she really cares so from me to you Kennedy thank you for making every morning for me great and you deserve so much credibility your a true rockstar highly recommend Dunkin on midler and James st“

“The Dunkin at Syracuse's airport is cute. The workers were very kind and courteous. I received my order very quickly. The food was hot and donut was fresh and tasty. The prices were very reasonable. I just wish Diet Coke was available over the Diet Pepsi, but at least the Diet Pepsi was cold and tasted well. I will definitely stop there if I'm ever in Syracuse again.“

“Went here on my lunch break and it was very busy so there was a bit of a wait but that’s because there were only two workers inside and all though they were short staffed and very packed they had GREAT customer service and my food was great , drinks were great and made correctly, definitely a 10/10!“

“soo it was like really badd, the people were yelling at me and harassing me for being disablesd, i have a rare cancer in my left testicle that makes it hard to walk and paralyzes my legas and my right arm, and people were being extremily rude and they let armidillos chew through my cast, it kinda sucked dude, other than that i loved the food and the free gum samples under the tables UwU“