“Been going there for years usually have good chicken and sides dishes normally don't have a problem but the last few times I was there the staff obviously doesn't know the difference between white meat chicken and dark meat chicken I've had to go back a few times to get my order right. But they did make it right eventually lol.“
“My only problem is people learning to park I got into it with some lady in parking lot today because she was parked in two spots when we were waiting on our food , she was trying to start stuff with the girl in drive thru also . Need to make sure to have special spots for us people waiting on food since some customers can't park correctly.“
“KFC is one of the few impressive contributions our fair nation has made to the world's culinary landscape. The Colonel's secret recipe has changed millions of lives for the better. Untold tastebuds have been titillated by KFC's crispy breading and juicy chicken.“
“I had to go back up there to get what I paid for. They need to be confirming the order with the customers and checking the bags before handing them out. They lack communication. Prices are way too high for this to keep happening. The bowls with the sides weren't full. So I paid high price for very little food“
“As a transportation worker I'm on the road all day and I've seen great restrooms and absolutely disgusting restrooms. I've never once visited this Massillon location and found the restroom anything but spic and spam. If the bathroom is kept this clean it makes me feel that they must also keep a clean kitchen area!“
“I am happier with KFC than most fast food restaurants. They offer bone in chicken (which "grown ups" still like, unlike all these chicken places that only serve kid's finger food). And they have had their 8 PC bone in chicken only for $10, which is a good deal for multiple months now. Now they have 8 spicy wings for $4.99, which is an awesome deal in today's climate. My problem, shown in the picture, is when I ordered a regular price side. I ordered 24 wings for $14.97 (once again great deal). Then decided to order an individual fry for $3.19.. Saving so much on the wings I figured no problem paying this price. Then I received the amount below. Maybe 20 cents worth of fries. Now that we're trying to pay "all" workers a living wage, this is unacceptable. The employee that filled this order really thought this was a proper portion for the money? Sorry, now that you are paid big boy wages this should not be the case. It might seem I am overreacting but this is not an isolated incident at fast food restaurants. It just disappointed me since I have a favorable opinion of KFC. So, manager at this KFC (who won't see this anyway), try to instill some sense of pride in your workers that they are doing the best that they can and try to give value when you can to your loyal customers. This might sound laughable today but I say it in all seriousness. Still giving it 4 stars for order readiness, taste of food, and great deal on wings.“
“Stopped in on 3/16 to pick up supper for my husband and his mother (who is in a nursing home). Could not figure out exactly what to order since she is a very light eater. The General Manager was at the register and helped me with my order. He was extremely kind, patient and picked out just the right amount of food for both my husband and his mom. This may seem trivial to some, but I was completely impressed with the attention, time and helpfulness he gave me. Top notch service. Food was awesome. We will always return to this KFC. You do the Colonel proud. Thank you!!!“