“Definitely a busy place but I was helped right away and I had a question about merchandise that the cashier didn’t know off the top of their head, but they were very helpful and friendly about finding the answer for me. Even though it was very busy they were calm, cool and collected. Thanks, Grace!! I decided to try the peppermint mocha, and it was very minty and yummy . Also, because they were so busy, I noticed they were calling out names of ppl whose orders they were in the process of working on, so you knew the status; I really appreciated this!Parking: Even though it was incredibly busy, there was still ample parking. But this is also a plaza that has many other stores so even if the Starbucks lot was full, you could potentially park in the grocery store, parking lot and walk over.“
“My normal store is getting remodeled and so I’ve been going to this one instead. Before when I went here the baristas were friendly enough but it didn’t have that third place feeling and they were never moving with urgency or making meaningful conversation. Some baristas from my other store are here and you can tell the difference they’re making! Abby was the barista who made my drink today and she is one of my favorites from my other store. Friendly, personable, and moves as fast as she can. I even saw her go above and beyond for someone who had their drink taken! There were so many orders but she stayed calm throughout it all. Another special shout-out to Kim who was bright and smiling the entire time; love to see it. Sam was checking in with customers to help find their items which was nice and he was attentive to those waiting.Worried what will happen to the store once the Polaris staff leaves.“
“I have never had a bad experience here.I knew when they started building this place, it was going to be constantly crazy. Because of this, I choose to go inside and I'm always warmly greeted - the staff is so sociable, gives great recommendations, and helped me to find some hard-to-find merch, too!This has grown to be one of my favorite locations when I go out.“
“Fast and friendly service. My sisters each got Violet drinks and they were made well and they enjoyed them. I opted for a chocolate peanut butter milkshake from Baksin Robbins, farther down Hamilton, because Starbucks isn't my thing. I would take my sisters back whenever they ask though!“
“Mrs KAMRUN was AWESOME. She was preparing to close, but she MADE our drinkWe had to drive here after leaving a different Kroger Starbucks at 7:30pm that said although they close at 8pm they stop serving to clean at 7:30pm. Horrible customer service on their part.Thanks KAMRUN for the great customer service!“
“So I went to order my Apple crisp that I love so much and unfortunately its out of season. But Mary knew how to substitute some flavors and create a yummy drink for me to enjoy. I did not see what the other girls name was but they both worked as a team to make sure I was happy with my drink. Thank you so much for going the extra mile and caring. Its hard to find these days is good customer service , and people who care.“
“I must admit, I entered this establishment in a rush and was initially annoyed with the pace of service. That feeling changed after I had the first sip of my oat milk espresso… that beverage was HAND CRAFTED PERFECTION. The best oat milk espresso my husband or I have ever had.I want to apologize for my haste, and I want to thank you for making me slow down and appreciate the little things a little bit extra this morning. I see you sensational service workers. ??? thanks for all you do.“
“1-10-24, Wednesday night, 20 minutes to close. I creep in with a guilty feeling, knowing I'm potentially that last minute customer who upends the pre-close cleaning routine...But...The young lady behind the counter was bright eyed and cheerful. I needed some help deciding, she offered the perfect solution: not a bit inconvenienced by me, had it ready in 3 seconds without batting an eye and wished me a good evening. I am so touched and impressed. Thank you for making customer service GOOD. I appreciate you. You made my night.“