Tim Hortons

The staff is not trained properly on rewards program and roll it up. One of the employees didn’t even know how to properly scan the roll it up. I read later on app you’re suppose to scan the QR code first and then order. But she scanned it after and then she said someone else must or redeemed my “roll it up” prizes because it says “activated”. This employee just made up some random scenario instead of saying she doesn’t know how to do it. Anyways I fixed it on the...read full review

Came to this Tim Hortons for a quick drink and snack ... while some staff were rude and made inappropriate gestures because I took long to place my order...Darsh was an absolute breath of fresh air. His service was warm and welcoming. A smile never left his face the entire time. He made the most delicious candy cane hot chocolate...as a mocha at my special request and did so without hesitation or attitude. The rest of the staff on duty that day could take a page out of Darsh's...read full review

I keep giving this location a chance. But it’s just horrible. I got a burnt bagel twice. And cold food before. Still decided to get a French vanilla and sausage biscuit. The French vanilla tasted burnt and a really weird after taste… like it wasn’t clean or something I don’t know. I asked to remake. Still super nasty. I don’t blame the employees just cause they probably aren’t compensated or recognized enough or not trained properly or understaffed. Unless they changed...read full review