“We were traveling and ran into groups of debate students post-competitions. The way to the register was clear, and I heard the man in front of me say he didn't think he was going to "wade through all that to make a order." I didn't know what he meant until we stepped up. Mickie was pleasant and empathetic but explained we had to order from the kiosks because she was a "cash only" register." I then turned and looked at the lines of students using the kiosks. My husband then uttered words I thought I'd never hear him say, "Wait! We could use your app, couldn't we?" So, I pulled my phone out, we sat comfortably at a booth, and ordered our meal.I asked about his usual instructions for his Quarter-pounder with cheese, "no salt on the meat, no onion, no pickle, plain." He told me to just order it regular, because they were in hurry mode and he didn't think he would receive it the way he wanted. The app said my order was ready for pickup, but it wasn't because they were waiting for no-salt fries, which were good and hot. My deluxe chicken sandwich was OK; next time I think I'll delete the mayo. My husband's burger had ketchup all on one side that squirted on his cheek. And, when I noticed he was losing a couple of onion slivers, I recommended he take them off. When he opened the bun, the burger was covered in onions, and looked like "extra" had been requested.Some of the students' orders, like for pies, had made their groups antsy about leaving. I saw one young lady order at a kiosk before we ordered on the app. In my opinion, the kiosk should keep a decreasing count, know when a item like pies are out, and be able to tell the customer something like, "a pie will take five minutes for baking and two minutes for cooling and packaging" and ask if that's satisfactory before allowing the customer to pay. Instead another student came back in to incredulously say how many minutes she had waited on her pie. They called her name, she grabbed her bag, and both students ran for the bus.Other than that one delay, I didn't see or hear anyone complaining about food or wait times. The staff was working quickly to get orders out.“
“This is by far the nicest, friendliest McDonald's I have ever been to. The employees stopped by our table several times to see if we needed anything or to offer to bring us refills. Right now I'm watching an employee help an older woman navigate the self service ordering machine. It's incredibly clean and fast. An amazing job done by all here.“
“I have never had a bad experience at this McDonald’s I prefer to use curbside. There was a wait one day and the employee who brought my food out was soooooo nice!!! I wished I remembered her name, she apologized for the wait, I told her no big deal. My food was fresh!!! Fries were fresh and my sandwich’s which were 2 cheeseburgers were also fresh. Thankyou for having kind employees who are pros at customer service!!!“
“Went through the drive through to get my breakfast and ordered 2 mcgriddles, a mcmuffin, and a hashbrown. I received all my food except for the hashbrown. They were busy which I would normally give them a pass for, but this isnt the first time theyve either forgotten items to my order or given me the wrong order.“