Happened back in the summer of 2023. I scanned at self checkout and some white woman came out of nowhere and said I didn't scan an item. She did something and the item screen is now a tv screen monitor and replaying me on stores surveillance camera! Yes, bet you did not know that, did you...me neither! I explained that I scanned and it beeped and I put in bag, and if it didn't scan, it's Walmarts problem, not mine. The screen shows me scanning the item in question and putting in bag, just like I said. the white woman took it out of the bag , rescanned and left! Anyone reading this, better to not go to Walmart period, or go through employee checkout. You want to risk going to jail? Second time an incident happened where me or my wife may have gone to jail at this store! I don't live in Spring Hill and only was in here because I needed something when I passed by. Please read my other review about the time they tried to arrest my wife! You been warned!
Debby F.
I always order Grocery pick up and have switched to using WalMart 100% of the time because they are extremely reliable and pick quality items. They are also fast when it comes to bringing our order to the car and always load the items with care.
Dan O.
Online grocery shopping service is so disorganized. Waited over an hour in my car after they said my order was ready. Then they had to repick some items and needed more time. I wouldn't recommend this service from this Walmart. What a waste of time.
Cari F.
It's unfortunate that the store has gotten so messy and dirty. I don't know why, maybe not enough workers. But there's trash on the floor, the clothes that are lying on the floor is ridiculous. There's price tags and hangers on the floor. They really need to step it up and get this place clean
Camila G.
My daughter was sitting in the cart, this employee "Austin" said to my daughter and I quote "Aren't you too old to be sitting in the cart, or is it that you have a problem.." and also when we walked back around the food area he said, " not you again, how dare you bring me this brat." Which hurt my daughters feelings, I as a mother, broke my heart. Walmart continues to unsatisfy me.
Mr And Mrs Jonathan D.
I only go for the pharmacy and clothes shopping. Occasionally, we get grocery from there. Right now I am sitting in the lane and have been 20-30 minutes which is way too long for anyone. I went to get a car wash to hurry up the waiting process. I am the second car in the line with cars behind me. This is uncalled for. I waited a total of 1 hour. I even pressed the call button multiple times. Then I got fed up and called the pharmacy to tell them I'm here. Eric said the people inside trump the drive through customers. I am switching to Target. Target delivers not only groceries I hear. The second lane isn't even open. It's broken. When I lived in Franklin, theirs was ten times faster. Franklin also had a drive through only employee. UNCALLED FOR ON ALL LEVELS.
Mark J.
This review is for Walmart's online order and pickup service. This seems like a service fraught with disaster but Walmart has figured it out nicely. After you go online and place your order you can select the day and time to pick up. The weekends get busy so don't expect to order and pick up on a Saturday morning. If they don't have an item they will substitute a like item, with probably a higher quantity. We will continue to use the service. More items are out of inventory on weekend orders and the signs into the place are sort of squirrelly, so that is why I posted four stars. But the service is very well done and will save you a ton of grocery shopping time.
Bobby G.
So i create a walmart.com user account and i search for google chromecast and i purchase a google chrome cast 2 as a Christmas present. I get a confirmation email saying i bought a google chrome cast 2. ScreenShot: A few days later I get an email saying my google chromecast 2 has been delivered to Minnesota... I live in TN... So i call walmart "customer service" and ask why my item was delivered to Minnesota... they said that I apparently bought the item from a 3rd party vendor. I said that's pretty bad that I bought it without even knowing i was buying this from a 3rd party but still needed the item shipped to the address I put in... They let me know that I needed to contact the 3rd party vendor... and he gives me a phone number to call. So I call the 3rd party vendor and get a computer recorded message saying that they cant pickup the phone (got same message 3 times) so I left a voice mail message... I get no call back... Then I actually received a package to my surprise and delight! I open it and i get this... A MiraScreen... All i know is i didn't order a MiraScreen i ordered a google chromecast. So i call walmart back again and explain i got the wrong product. The lady tells me that she will fill out a ticket to have a manager contact me back within 1 - 2 business days and then hangs up on me. I promptly call back and ask to be transferred to a manager and the new lady transfers me right away... I explain to the manager that I ordered a google choromecast... the confirmation email says google chromecast and that's what i would like. She says we need to give the vendor 24 hours to "make it right". I get an email in the middle of the night full of typos saying that they are sorry they shipped to the wrong address and a new one should arrive soon and they provided a tracking code... for the item i already received... I called Walmart back for now the 4th time. I have to fight with the lady to transfer me to a manager... i have to explain all over again to the manager whats going on... i get transferred to an "Escalation Manager". I explain what happened to the escalation manager and he promptly tells me that i got what i ordered... So apparently the item title is "For Google Chromecast 2" which actually means that its not a Google Chromecast 2 but is an imitation that looks just like it. So that I got the item i actually ordered. I explained how misleading that is that Walmart would allow 3rd party vendors to sell products on walmart.com with the title of another product and that I'm sure Google would be happy to hear walmart is selling knock off Google Chrome Casts and calling them Google Chromecast. He said he wanted to call the 3rd party again to ask for a refund. I said go ahead they are in china and aren't going to pickup... which they didn't. So he said he would issue me a refund for the misleading advertising. I told him I didn't want a refund... i wanted the item I ordered... he said he couldn't send me a google chromecast because those cost a few dollars more than the fake item I purchased off their website. So after 4 phone calls 9 transfers over 3 hours working on this I am right back where i started had i never purchased the item from Walmart. Never again... will i be shopping at Walmart.
Connie K.
Clean store, usually short lines and friendly staff -- but management is questionable. Calling my daughter and her friend "stupid" for sitting inside a lower toilet paper shelf, threatening to call the police and then lecturing me about them watching too much youtube and internet videos seemed a bit unprofessional. I apologized but geez... Just make sure your kids are on their best behavior.
Isabelle D.
This Walmart is pretty new. They need to hire more people to help you. But other than that it's awesome!!
The subway in this Walmart is awful. Rude and lazy staff that hide in the back until you get their attention. The place was a mess.
B S.
I just did Walmart grocery pickup for the first time. I was supposed to pick up my groceries between 5 and 6pm, and at 4:30 I got a text that my order was available for pickup. I called and said I was on my way, I was instructed to call when I was in the lot. I called when I was in the parking lot, and Buddy was in the lot with my groceries in less than 60 seconds. He greeted me, and even asked how to pronounce my last name for "next time". He made sure to check with me about my produce being fresh and asked me whether or not I wanted my eggs in the front seat with me. He also showed me the one substitution they had to make, which was great, as I did allow substitutions on my purchase. I even got a Mother's Day card and little care package; I'm not a mother, but it was a sweet gesture. Walmart has gained my grocery buying business!
Brian T.
It's new, it's spacious, but it's Wal-Mart. Give it time and soon this building will resemble every other Wally World out there. However, I don't go here for the bad service or crying children, no I go here for the wide range of items, the lowest price and aisles and aisles of merchandise. The pros are always the same for any Wal-Mart, good prices and the large quantity of items. This one is lucky to have a grocery section which makes it more unique however most Wal-Marts have this now. The cons are again all the same. Poor service, which I can't blame due to the horrible way Wal-Mart treats it's employees. Then there's the people of Walmart, I mean there's a website dedicated to the many characters that frequent this place. If you are self sufficient and can keep your eyes from wandering from person to person (unless you enjoy people watching like myself) then you can overcome these downfalls.
Dalton Q.
Everything is new and clean. The staff is a little distant if you ask a question, they don't appear helpful, it is kind of like you are disturbing their day to ask a question. I have been going to there for a couple of months. The convenience and price is why we sometimes shop there. I really wish they could improve on helpfulness and friendliness.
Leslie M.
I love this Walmart! Everyone is so nice and the store is not as cluttered as some. I also like how every time I go I don't have to wait in a long line! I was a bit upset that they were building a Walmart here because I liked the quiet little town it was, but I find the prices on some things are better than they are at other stores and we don't have to travel to Franklin or Columbia to get that deal.
Happened back in the summer of 2023. I scanned at self checkout and some white woman came out of nowhere and said I didn't scan an item. She did something and the item screen is now a tv screen monitor and replaying me on stores surveillance camera! Yes, bet you did not know that, did you...me neither! I explained that I scanned and it beeped and I put in bag, and if it didn't scan, it's Walmarts problem, not mine. The screen shows me scanning the item in question and putting in bag, just like I said. the white woman took it out of the bag , rescanned and left! Anyone reading this, better to not go to Walmart period, or go through employee checkout. You want to risk going to jail? Second time an incident happened where me or my wife may have gone to jail at this store! I don't live in Spring Hill and only was in here because I needed something when I passed by. Please read my other review about the time they tried to arrest my wife! You been warned!
I always order Grocery pick up and have switched to using WalMart 100% of the time because they are extremely reliable and pick quality items. They are also fast when it comes to bringing our order to the car and always load the items with care.
Online grocery shopping service is so disorganized. Waited over an hour in my car after they said my order was ready. Then they had to repick some items and needed more time. I wouldn't recommend this service from this Walmart. What a waste of time.
It's unfortunate that the store has gotten so messy and dirty. I don't know why, maybe not enough workers. But there's trash on the floor, the clothes that are lying on the floor is ridiculous. There's price tags and hangers on the floor. They really need to step it up and get this place clean
My daughter was sitting in the cart, this employee "Austin" said to my daughter and I quote "Aren't you too old to be sitting in the cart, or is it that you have a problem.." and also when we walked back around the food area he said, " not you again, how dare you bring me this brat." Which hurt my daughters feelings, I as a mother, broke my heart. Walmart continues to unsatisfy me.
I only go for the pharmacy and clothes shopping. Occasionally, we get grocery from there. Right now I am sitting in the lane and have been 20-30 minutes which is way too long for anyone. I went to get a car wash to hurry up the waiting process. I am the second car in the line with cars behind me. This is uncalled for. I waited a total of 1 hour. I even pressed the call button multiple times. Then I got fed up and called the pharmacy to tell them I'm here. Eric said the people inside trump the drive through customers. I am switching to Target. Target delivers not only groceries I hear. The second lane isn't even open. It's broken. When I lived in Franklin, theirs was ten times faster. Franklin also had a drive through only employee. UNCALLED FOR ON ALL LEVELS.
This review is for Walmart's online order and pickup service. This seems like a service fraught with disaster but Walmart has figured it out nicely. After you go online and place your order you can select the day and time to pick up. The weekends get busy so don't expect to order and pick up on a Saturday morning. If they don't have an item they will substitute a like item, with probably a higher quantity. We will continue to use the service. More items are out of inventory on weekend orders and the signs into the place are sort of squirrelly, so that is why I posted four stars. But the service is very well done and will save you a ton of grocery shopping time.
So i create a walmart.com user account and i search for google chromecast and i purchase a google chrome cast 2 as a Christmas present. I get a confirmation email saying i bought a google chrome cast 2. ScreenShot: A few days later I get an email saying my google chromecast 2 has been delivered to Minnesota... I live in TN... So i call walmart "customer service" and ask why my item was delivered to Minnesota... they said that I apparently bought the item from a 3rd party vendor. I said that's pretty bad that I bought it without even knowing i was buying this from a 3rd party but still needed the item shipped to the address I put in... They let me know that I needed to contact the 3rd party vendor... and he gives me a phone number to call. So I call the 3rd party vendor and get a computer recorded message saying that they cant pickup the phone (got same message 3 times) so I left a voice mail message... I get no call back... Then I actually received a package to my surprise and delight! I open it and i get this... A MiraScreen... All i know is i didn't order a MiraScreen i ordered a google chromecast. So i call walmart back again and explain i got the wrong product. The lady tells me that she will fill out a ticket to have a manager contact me back within 1 - 2 business days and then hangs up on me. I promptly call back and ask to be transferred to a manager and the new lady transfers me right away... I explain to the manager that I ordered a google choromecast... the confirmation email says google chromecast and that's what i would like. She says we need to give the vendor 24 hours to "make it right". I get an email in the middle of the night full of typos saying that they are sorry they shipped to the wrong address and a new one should arrive soon and they provided a tracking code... for the item i already received... I called Walmart back for now the 4th time. I have to fight with the lady to transfer me to a manager... i have to explain all over again to the manager whats going on... i get transferred to an "Escalation Manager". I explain what happened to the escalation manager and he promptly tells me that i got what i ordered... So apparently the item title is "For Google Chromecast 2" which actually means that its not a Google Chromecast 2 but is an imitation that looks just like it. So that I got the item i actually ordered. I explained how misleading that is that Walmart would allow 3rd party vendors to sell products on walmart.com with the title of another product and that I'm sure Google would be happy to hear walmart is selling knock off Google Chrome Casts and calling them Google Chromecast. He said he wanted to call the 3rd party again to ask for a refund. I said go ahead they are in china and aren't going to pickup... which they didn't. So he said he would issue me a refund for the misleading advertising. I told him I didn't want a refund... i wanted the item I ordered... he said he couldn't send me a google chromecast because those cost a few dollars more than the fake item I purchased off their website. So after 4 phone calls 9 transfers over 3 hours working on this I am right back where i started had i never purchased the item from Walmart. Never again... will i be shopping at Walmart.
Clean store, usually short lines and friendly staff -- but management is questionable. Calling my daughter and her friend "stupid" for sitting inside a lower toilet paper shelf, threatening to call the police and then lecturing me about them watching too much youtube and internet videos seemed a bit unprofessional. I apologized but geez... Just make sure your kids are on their best behavior.
This Walmart is pretty new. They need to hire more people to help you. But other than that it's awesome!!
Restaurantji Recommends
The subway in this Walmart is awful. Rude and lazy staff that hide in the back until you get their attention. The place was a mess.
I just did Walmart grocery pickup for the first time. I was supposed to pick up my groceries between 5 and 6pm, and at 4:30 I got a text that my order was available for pickup. I called and said I was on my way, I was instructed to call when I was in the lot. I called when I was in the parking lot, and Buddy was in the lot with my groceries in less than 60 seconds. He greeted me, and even asked how to pronounce my last name for "next time". He made sure to check with me about my produce being fresh and asked me whether or not I wanted my eggs in the front seat with me. He also showed me the one substitution they had to make, which was great, as I did allow substitutions on my purchase. I even got a Mother's Day card and little care package; I'm not a mother, but it was a sweet gesture. Walmart has gained my grocery buying business!
It's new, it's spacious, but it's Wal-Mart. Give it time and soon this building will resemble every other Wally World out there. However, I don't go here for the bad service or crying children, no I go here for the wide range of items, the lowest price and aisles and aisles of merchandise. The pros are always the same for any Wal-Mart, good prices and the large quantity of items. This one is lucky to have a grocery section which makes it more unique however most Wal-Marts have this now. The cons are again all the same. Poor service, which I can't blame due to the horrible way Wal-Mart treats it's employees. Then there's the people of Walmart, I mean there's a website dedicated to the many characters that frequent this place. If you are self sufficient and can keep your eyes from wandering from person to person (unless you enjoy people watching like myself) then you can overcome these downfalls.
Everything is new and clean. The staff is a little distant if you ask a question, they don't appear helpful, it is kind of like you are disturbing their day to ask a question. I have been going to there for a couple of months. The convenience and price is why we sometimes shop there. I really wish they could improve on helpfulness and friendliness.
I love this Walmart! Everyone is so nice and the store is not as cluttered as some. I also like how every time I go I don't have to wait in a long line! I was a bit upset that they were building a Walmart here because I liked the quiet little town it was, but I find the prices on some things are better than they are at other stores and we don't have to travel to Franklin or Columbia to get that deal.