Two times I’ve ordered a pizza sub on the app and it’s made terrible with MUSTARD on my sandwich both times when I asked for ranch and one time they put jalepenos on it. It’s almost like it was done intentionally. Imagine biting into a pizza sub and tasting a mouthful of mustard.
Atmosphere: 1
Food: 1
Service: 1
John
WOST Customer service in my life. I placed an order at 3:04 pm. Was supposed to be ready at 3:20 pm and didn't get it until 4:02 pm. They do not apologize and to top it all off, the order given to me wasn't correct
Atmosphere: 1
Food: 1
Service: 1
Tracie Gibson
The two folks working were so incredibly kind and friendly!If I’m in the area, I’d definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Alvin Miller
I went there today at 8:50 Tonight there sign says it close at 9:00 pm. They had the doors locked I said hello nobody would acknowledge me. I knocked on the glass there was two workers working at the time closing things up. There was hispanic lady and a younger white guy working. The guy looked up laughed at me and continue closing things up when i knocked on the glass. I work retail and we do not close until it's time to close
Atmosphere: 1
Service: 1
Duck Jr
We were helped by Mariah and had a bit of a large order, she was kind and patient with us and we thoroughly enjoyed our meal, best customer service I've had from a subway. Wishing I lived closer to this location + they weren't out of meatballs like most locations seem to be every time I feel the craving coming on.
Atmosphere: 5
Food: 5
Service: 5
Toni H.
This place is a revolving door for new employees which is frustrating as a customer. You never get the same answer from anyone and the person making your food is always brand new and no clue what they're doing.I'm on keto and want to do breakfast - they have the bowl, they have the breakfast stuff, but they won't let me put a sandwich in a bowl without the bread - except they've done it before.Whenever I go in, there's always new staff - some of them are nice/friendly/helpful and make my little keto bowl fricken amazing (like layering the cheese between the meat so it's evenly dispersed, thanks!) and others suck and put my cheese on paper before toasting so that half of it sticks to the paper and I lose out on cheese...I go in probably once a week or so and I've seriously never seen the same person behind the counter twice - folks apparently last a week here - so what's so wrong in the back of the house that has people leaving so quick?
Kalyshia Caldwell
This is a one star Subway UNFORTUNATELY, If I were you I would head towards the Subway on Timberland drive and DONT waste your money here. The women that work in the morning are RUDE and never seem to get my sandwich made correctly. When I ask for the proper amount of things on my sandwich I get attitude and told “I need to pay extra”. You work at SUBWAY, you should know that the Mexicali gets 2x the cheese. I shouldn’t have to ask then get charged for it with a side of attitude. All the bread that is made is always hard. I LOVE subway but this is the worst experience on top of the worst customer service. Management should work on the individuals they hire at this location. I only have 2 to choose from living in Lufkin, Tx. I would like the privilege of going to the subway closest to me and get what I ask for with a smile.
Ret Thigpen
This is absolutely the worst service I have ever had at any subway anywhere. Truly pathetic.
Rachel Moore
Hope you don’t order something complicated like idk anything other than bread. They’re just lazy and rude. At least the night crew always is. So we ordered a very simple sandwich. They close at 9 mind you, so we weren’t customers coming at the last second. We asked for southwestern sauce and in the middle of it the bottle ran out. IN FRONT OF ME SAT A FULL BOTTLE and she looked at me and said “oh, we’re outta that”. Proceeded not to cut it. And I saw where the outline of the bottle it was in fact full. Just lazy.
Chelsea Mcdonald
Waited for like 5 to 10 minutes had to say hello for them to hear me from the back to get service
Great service, food normal for a Subway, the restaurant itself is a little run down and not as clean as it could be.
Atmosphere: 3
Food: 4
Service: 5
Cynthia Kullback
Love fresh vegetables....
L Rodarte
Very clean and quick service.
Allie Roberts
Nothing wrong with customer service or food, but I am disappointed that the call in orders have been discontinued. I'm a single mother of 4 and it's so much easier to call in and use the drive thru.
Will Quillin
About as good as a subway can be. Fast friendly and well made food.
Two times I’ve ordered a pizza sub on the app and it’s made terrible with MUSTARD on my sandwich both times when I asked for ranch and one time they put jalepenos on it. It’s almost like it was done intentionally. Imagine biting into a pizza sub and tasting a mouthful of mustard.
Atmosphere: 1
Food: 1
Service: 1
WOST Customer service in my life. I placed an order at 3:04 pm. Was supposed to be ready at 3:20 pm and didn't get it until 4:02 pm. They do not apologize and to top it all off, the order given to me wasn't correct
Atmosphere: 1
Food: 1
Service: 1
The two folks working were so incredibly kind and friendly!If I’m in the area, I’d definitely go back.
Atmosphere: 5
Food: 5
Service: 5
I went there today at 8:50 Tonight there sign says it close at 9:00 pm. They had the doors locked I said hello nobody would acknowledge me. I knocked on the glass there was two workers working at the time closing things up. There was hispanic lady and a younger white guy working. The guy looked up laughed at me and continue closing things up when i knocked on the glass. I work retail and we do not close until it's time to close
Atmosphere: 1
Service: 1
We were helped by Mariah and had a bit of a large order, she was kind and patient with us and we thoroughly enjoyed our meal, best customer service I've had from a subway. Wishing I lived closer to this location + they weren't out of meatballs like most locations seem to be every time I feel the craving coming on.
Atmosphere: 5
Food: 5
Service: 5
This place is a revolving door for new employees which is frustrating as a customer. You never get the same answer from anyone and the person making your food is always brand new and no clue what they're doing.I'm on keto and want to do breakfast - they have the bowl, they have the breakfast stuff, but they won't let me put a sandwich in a bowl without the bread - except they've done it before.Whenever I go in, there's always new staff - some of them are nice/friendly/helpful and make my little keto bowl fricken amazing (like layering the cheese between the meat so it's evenly dispersed, thanks!) and others suck and put my cheese on paper before toasting so that half of it sticks to the paper and I lose out on cheese...I go in probably once a week or so and I've seriously never seen the same person behind the counter twice - folks apparently last a week here - so what's so wrong in the back of the house that has people leaving so quick?
This is a one star Subway UNFORTUNATELY, If I were you I would head towards the Subway on Timberland drive and DONT waste your money here. The women that work in the morning are RUDE and never seem to get my sandwich made correctly. When I ask for the proper amount of things on my sandwich I get attitude and told “I need to pay extra”. You work at SUBWAY, you should know that the Mexicali gets 2x the cheese. I shouldn’t have to ask then get charged for it with a side of attitude. All the bread that is made is always hard. I LOVE subway but this is the worst experience on top of the worst customer service. Management should work on the individuals they hire at this location. I only have 2 to choose from living in Lufkin, Tx. I would like the privilege of going to the subway closest to me and get what I ask for with a smile.
This is absolutely the worst service I have ever had at any subway anywhere. Truly pathetic.
Hope you don’t order something complicated like idk anything other than bread. They’re just lazy and rude. At least the night crew always is. So we ordered a very simple sandwich. They close at 9 mind you, so we weren’t customers coming at the last second. We asked for southwestern sauce and in the middle of it the bottle ran out. IN FRONT OF ME SAT A FULL BOTTLE and she looked at me and said “oh, we’re outta that”. Proceeded not to cut it. And I saw where the outline of the bottle it was in fact full. Just lazy.
Waited for like 5 to 10 minutes had to say hello for them to hear me from the back to get service
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
Great service, food normal for a Subway, the restaurant itself is a little run down and not as clean as it could be.
Atmosphere: 3
Food: 4
Service: 5
Love fresh vegetables....
Very clean and quick service.
Nothing wrong with customer service or food, but I am disappointed that the call in orders have been discontinued. I'm a single mother of 4 and it's so much easier to call in and use the drive thru.
About as good as a subway can be. Fast friendly and well made food.