Wok On Wheels

This was some delicious food very good. Happy Yo

Only giving one star because 0 isn’t an option. I’ve ordered from here multiple times and have never had any issues, it’s not the best Chinese food but it satisfies the craving. Ordered from here last night and during the online process I made sure to update my contact info since it has changed, in the comments I made sure to put what building I was in along with the apartment number and gate code. 45 minutes went by and we still hadn’t gotten our food which was unusual so I called the restaurant and the female manager answered and said they have been trying to get ahold of me because the driver was knocking on my door but no one answered and when they tried to call me the phone number was wrong, I told her we had been in the living room the whole time and no one came to our door, so then she changed her answer and said there was no apartment number on the order and I asked how is it possible that he was knocking on my door if the apartment number wasn’t on the order, she stuttered quickly and said that he was delivering another order but would stop by after. I let her know that I updated all my information on the online ordering process and all she could say was that it didn’t transfer over. So I gave her the correct contact information again and another 45 minutes later is when our food finally showed up. The man came to the door and by the time we got there he was trying to walk away. My fiancé caught him he handed us our food and started to give us the receipt and asked if we wanted to tip, after everything had already been through we said no so he snatched the receipt back and walked off quickly without having us sign a copy and letting us keep one. We finally sat down to eat and of course our order was wrong and cold. My fiancé was very upset so he called hoping for some sort of compensation and spoke to the female manager who didn’t seem to care one bit and told us we could call back later to get a free meal. I’m just confused as to why someone would think we want to eat there again after all of this. I work in customer service so I understand mistakes happen but I also know that if you value your business you try to make the issue right, which she did not try to do with her tone and attitude alone. So we decided to drop it and cut our losses. Until today after I have been extremely sick all day, I can only imagine there’s some sort of correlation with the food. This place is absolutely awful on all levels from their food to their service. Definitely wouldn’t recommend this place to anyone anymore, especially the guests at my hotel.