Red Lobster offers a pleasant dining experience with polite and professional staff, including attentive managers who listen to customer concerns. The restaurant strives to resolve problems and ensure customer satisfaction, though some guests have noted issues with curbside service and wait times for certain menu items, such as the all-you-can-eat options. The Southwest Shrimp lunch, priced the same as dinner, is a popular choice, and the salad is well-received, though some customers find it overpriced. The service can be inconsistent, with some reports of uncaring staff, but the restaurant's commitment to customer care is evident in the actions of staff like Kia, who promptly addressed a customer's distress caused by the loud TV volume in the bar area.
Red Lobster offers a pleasant dining experience with polite and professional staff, including attentive managers who listen to customer concerns. The restaurant strives to resolve problems and ensure customer satisfaction, though some guests have noted issues with curbside service and wait times for certain menu items, such as the all-you-can-eat options. The Southwest Shrimp lunch, priced the same as dinner, is a popular choice, and the salad is well-received, though some customers find it overpriced. The service can be inconsistent, with some reports of uncaring staff, but the restaurant's commitment to customer care is evident in the actions of staff like Kia, who promptly addressed a customer's distress caused by the loud TV volume in the bar area.