Subway in Redmond

“I recently visited the Subway store, and overall, it was a mixed experience. The store was clean, and the food tasted good, which are essential factors for any dining establishment. However, I encountered significant frustration when attempting to place an online order.After placing the order and making the payment, it was repeatedly canceled. I reached out to the store, but the staff couldn't provide a clear explanation or help resolve the issue. This was disappointing because I couldn't take advantage of online offers and save time, which is one of the main reasons for using online ordering services.I would recommend the store manager to investigate and address this issue promptly to enhance the overall customer experience. The taste of the food was satisfactory, but the frustration with online ordering needs to be resolved for a more positive experience.“

“Best experience tonight I came in right before closing and there were a couple other people in the store, Mariana handled everything so smoothly she was absolutely excellent, I was a bit slower than normal ordering and she was so patient and attentive and even recommended an option, I will be coming back to this location! Amazing customer service Mariana is the absolute best!!“

“It was very easy to order online to pick up our sandwiches. We had a very specific order and they made it perfectly :) They are being very good about covid and require masks and they make sure there is plenty of space to be 6 feet apart from each other while you are inside. They set the sandwiches for pick up on a specific place too so that it is a no-contact pick up. There is also hand sanitizer available at the counter. I almost forgot my cookies there, but they made sure I had them before I left!“

“Stopped in for lunch at about 1:15pm on 7/16/23, asked a few questions, which seemed to annoy the guy that was working who was preparing online orders. He even continued to give me dirty looks after I sat down. Bro, it's ok for customers to ask questions, as it's our hard earned money we are forking over. Rule #1 in the restaurant business, dont take things personal, you work for a company, and that company charges prices for items that you dont have control over, and when a consumer asks about pricing, dont assume we all go to subway everyday and should know or understand how the pricing works. Utilize this as a learnig opportunity to grow and further your career. Assume every consumer has never been to your restaurant, and be the expert at answering any possible questions, professionally and courteously. Your business is a fast food business, consumers are potentially on their lunch break, which can be only 30 min, and every minute counts for them, and any help you can provide so they dont have to stare at the smorgasbord of menu items above your head trying to find the pricing for the item they want, or if a combination of items is possible, the quicker you get them on their way so they can spend lunch time actually eating lunch, which is a win-win for everyone. I ultimately decided not to dine-in and eat in my vehicle instead. I'm still giving 4 stars, as the food did appear and taste fresh, and the lady that took my order, was very professional and courteous, despite my multiple questions or confusion about a few things. Probably been to subway once or twice in 10 years.“

“I never leave reviews... the fact I'm even taking this time speaks volumes. This is the Best subway I go to. The two Hispanic gentlemen are very fast and make great subs with perfect ratios of goodies every time. Killing it! Gracias muchachos!“