The Yasai: Plant-Based Japanese Experience

This is from an email, I sent to the owner that gave me no response. Hello, I have had issue a few times with ordering and service at both Yasai establishments. Yesterday our ordered was delivered via DoorDash and the bag was torn and box of vegan sushi which was open, when given to my husband by driver. The ramens seemed fine, due to The Yasai labeled sticker was placed to keep the food secure whereas the vegan sushi had no tape or sticker on it, which would have ensured or food would not have arrived open. This is unsanitary and unsafe especially during these times. Now DoorDash did give us a refund for the vegan sushi however, in our opinion like done at fine dining restaurants or other causal dining establishments the whole meal is usually comped for the inconvenience. We did not feel comfortable eating that sushi or reordering due to the fact it was opened and our food may have been tampered or exposed to something in the driver's car. We love The Yasai, but this was one of a few incidents that has lead me to right this email. The other issue is I went with a friend on 7/10/2022 in the evening to the restaurant on Convoy and was given a non- vegan dish. I am Vegan. I am not happy about eating anything from animals and the fact this mistake was made still bothers me. What really made this incident terrible is the person who served the food, never came to apologize. He left that on the waitress and another staff member perhaps manager to apologize. The waitress told me he knew that he had served us the wrong food and did not want to take responsibility. They gave us 50% off our meal and pretty much packed our food and rushed us out, probably in fear people would hear our dissatisfaction. This meal should have been comped. Also the server should have been the one to apologize. I am Vegan for my spiritual beliefs, health and love of animals. It's not anything to shrug off, respectfully. I was disappointed when I learned a couple months before that your restaurants decided to use animals and almost did not want to eat there any longer but because I love the ramen & sushi, we gave it a chance. But the lack of customer service and consideration floors me. This a business has two separate kitchens to avoid cross contamination so why would this happen other than the server not paying attention. I am very disappointed and this is not the experience we hope to have. We order at least once a month or come by to eat. My husband and I really felt it is important you know that loyal customers are not happy and if your business is going to have vegan food and meat based, it should be paramount that these issues don't happen. (There still hasn't been a response so I will post to each Yelp and to social media.)

Little Italy location: The food is delicious, creative Japanese fare, with many vegan options. The service needs some work however. The Sushi entrees are made by a different chef and are sometimes served at vastly different times than the ramen entrees. In our case, two of us were finished with their meals by the time the other two were served. The food presentation is beautiful.

Delicious Ramen! Triple Tomato is popular for good reason though I recommend getting a side of soy sauce and chili paste to heighten the wonderful flavors I discovered all the way to the bottom of the enormous bowl! So good.