“If you're willing to wait you'll be getting fresh food. In an effort to keep food costs low this particular KFC has decided to basically cook to order. I have eaten at this KFC a few times and on the last trip I went into the lobby to find out why the wait time is sooooo long. That's what I uncovered. If the restaurant owner reads this I also noticed that your entire management freaks out over the wait time in drive thru and lobby. That wait time is not what you think. It was put in place as a compromise between the EPA and the restaurant industry because of the amount of pollution from cars waiting in line. Once upon a time it was a real problem and congress considered a multiple of remedies until the restaurant lobbies came up with the wait clock. Thinking it would lessen the burden. For the most part it works. So if your management thinks by bumping the customer off the screen without being serviced is helping your store it's not! I noticed mass confusion trying to find bumped orders by way of receipts. Just stop bumping customers that haven't been served. It's NOT helping!!“
“If you're willing to wait you'll be getting fresh food. In an effort to keep food costs low this particular KFC has decided to basically cook to order. I have eaten at this KFC a few times and on the last trip I went into the lobby to find out why the wait time is sooooo long. That's what I uncovered. If the restaurant owner reads this I also noticed that your entire management freaks out over the wait time in drive thru and lobby. That wait time is not what you think. It was put in place as a compromise between the EPA and the restaurant industry because of the amount of pollution from cars waiting in line. Once upon a time it was a real problem and congress considered a multiple of remedies until the restaurant lobbies came up with the wait clock. Thinking it would lessen the burden. For the most part it works. So if your management thinks by bumping the customer off the screen without being serviced is helping your store it's not! I noticed mass confusion trying to find bumped orders by way of receipts. Just stop bumping customers that haven't been served. It's NOT helping!!“