Dunkin' Donuts in Kissimmee

“Jen is awesome! She helped over the phone and had patience. It was an order for a business account and when I arrived she was there as well and again was amazing 🤩! Thank you Jen for your professionalism and dedication to your customers.“

“How can I get them to do my order right? I likely lightly brown I've asked for double toasted, dark toast no matter what I sat they always toast it on yhe lowest I think. Can someone tell me how to order. I must be doing something wrong. I like it toasted not burnt either“

“I went to this location yesterday November 24th, for a medium hot coffee, I usually come here and get my coffee and it’s ok but ralee took my order and made my 7 caramel 5 sugar 2 cream coffee amazing I let her know she did amazing, I love drinking coffee made with love, super lovely girl.“

“Staff is super friendly. They had a whole new drinks menu and they patiently explained the drinks to us. The drinks and the donuts were as delicious as always. The atmosphere music was good, family appropriate, and the volume was just right.“

“I come here all the time and have nothing but amazing experiences. the worker with the red hair always is so nice and accommodates me well. As well as the young man who works here as well. My drinks are always beautifully made and delicious and my food always hot“

“Barbara, Andrea and Evelyn were amazing. I went there to order something that I didn’t know they had anymore of and they worked as a team to figure it out! Each one of them took time to help me and I appreciated it! Their bubbly energy and bright spirit will get me to come back again! Wonderful customer service !“

“Dante is the best! So sad he no longer works there. It definitely takes some skill to make coffee and he's the best at it. Everyone there is friendly though. Only complaint is the donuts sell out so fast and they don't get replenished until the next day“

“This Dunkin' has some of the best customer service around. Even at 4am, the staff is on point - upbeat, friendly, and somehow already smiling before I even get mine going. They remembered my order from last time, which honestly makes the early mornings way more bearable. It's a small thing but it makes a difference when you're running on no sleep and someone greets you like they're genuinely happy to see you. Fast, consistent, and good energy every time. This is my go-to spot!“

“I had such a great experience at this Dunkin’! I went through the drive-thru for an iced latte, and Jared provided some of the best customer service I’ve had in a long time.

He was incredibly kind and patient. He took the time to explain my receipt when I was confused about why my total was higher than I expected, which I really appreciated. On top of that, he remade my coffee multiple times because the flavor wasn’t quite what I was looking for, and he never made me feel like I was inconveniencing him.

Thank you so much, Jared, for your patience, professionalism, and genuine kindness. Employees like you make people want to come back. Keep up the amazing work!“

“The five stars go to the TWO Gentlemen, that were working yesterday in the afternoon. They were working in their butts off, trying to please every customer by themselves by running the drive-thru dining, Mobile, ordering, the kitchen, and the drinks. They had a lot of customers being very rude to them and being very impatient. The problem is the GM should know better than To only have two people working the entire place especially During Promotion for pumpkin spice latte.“

“There is a worker name chris he made my drinks and food so fresh and good. I never had a decent meals or food at any other locations besides here. This is my new location to come. The donuts were all stocked and the restaurant was very cleaned and well maintained“

“Dunkin donuts, wraps, and coffee are generally pretty decent for fast food style breakfast and coffee on the go. This one met expectations in terms of food quality when we went through the drive through. The 3 stars on atmosphere was for the employee that was having a bad day, or at least I hope that's not their typical day. There was a lot of telling at other employees with frequent use of coarse language that my young grandkids in the car with us did not need to hear. When you're using that language and being loud enough to be heard in the car going through the drive through, maybe you should just take a break for a few minutes.“

“The lady who made our milkshake was beyond amazing. She took care of my wife and my daughter throughly and I appreciate that more than anything. I'm truly upset that I lost my receipt with her name on it. She was very kind and humble, I will definitely be coming back just because of her work ethic.“