Dunkin' Donuts in Orlando

“The staff are wayyy more polite these days and dont make it obvious that they hate their job. The coffee at this location is always more bitter or burnt tasting even if its their cold brew. But they always arr consistent and make the drinks exactly how you tell them so order extra cream and sugar if you like your drink extra sweet.“

“I'm so happy to have found this Dunkin Doughnuts store, worth driving from Wedgefield. Whether the order is big or small, it is always correct and ready when I get to the window to pay. Service is always met with very kind people. Even if there is a line, it moves quickly - 5 out of 5 for me : )“

“Savannah was beyond helpful, caring, and knowledgeable. I want to make sure her management team and /or who she works for to see what an asset they have in her being their employee. These days it is sadly so hard to find a phenomenal employee so when I notice an employee I would love to work for me I feel the need to let their managers know that they should feel grateful to be the employer of a caring (for some reason, sadly it's become increasingly hard these days to find help who genuinely cares, so when I see it I know the importance of their kindness), knowledgeable and reliable employee, someone who treats others as they'd want to be treated if they were in their situation, trustworthy.. I trusted her advice on how to get my coffee perfect for my picky taste buds and she was 100% on point it is fantastic; thanks again Savannah!!! To top it off, Miss Alice LOVED her PupCup!! Thanks again for being the best!!!!“

“This staff is very quick and friendly, BUT a hugh recognition to Iris!! Incredibly sweet and always happy and very friendly!! I stopped going to this location awhile back because the staff was dry and rude, but since being greeted by Iris and new staff members, y'all have won us back! A big thank you to this location DD for always making our day!“

“I must say that, though this location is a little bit out-of-the-way for me, sometimes I plan to have extra time so I could stop in to grab my favorite food and drink from this location. There is so much consistency at this location, It brings me back. My breakfast sandwich is always made to perfection, the way I requested. My coffee is always consistent and has the same great taste every single time. There is too much inconsistency in other locations but this one always gets it right. The staff is always friendly and the location is always clean. Being in the restaurant industry, I value when places, take the time to give the guest what they want, what they need, and are consistent with great food quality!“

“Had to write a review for these guys. Stopped here on our way home from a vacation. We live in SWFL and go to DD all the time. This DD had the freshest donuts we’ve had in years. I asked the guy to make my son something similar to a vanilla frappe and when it wasn’t right he kindly made my son another drink. They are super busy here but still nice enough to give you a smile. They are working hard and still giving great customer service. Kudos to this DD location!“

“Carlos is a great manager and should be appreciated by anyone he works for. I’ve been in business for years and know employees like him are rare and should be made happy to keep them. He keeps all the employees happy and smiles on that faces. He makes it fun to get a coffee or donut everyday.“

“This is a nice little Dunkin. It's got almost everything. The only thing that I don't really like, is with the automatic ordering thing to the side, it doesn't allow you to get donuts. Only everything else :/

Parking: I biked there, and from what I saw around there, there was nowhere to properly hook it up to. (I had to resort to using a trashcan)“

“It's not closed I just went this rising. The employees are always nice to me but then again I try to start my order with a cheerful voice and I smile when I pull up. I worked drive thru before at a food place . Although the ladies kind of mess up my order cause I don't be tasting any butter pecan and they hear whatever they want so VS. this one guy he's dark skinned he makes my coffees PERFECT rather hot or iced. Wish I knew his name . But overall I love it the ladies customer service definitely make up for a couple pumps of syrup especially with all the rude ppl I encounter.“

“Im only going to give a 5 star bc of Alaina she is the most sweetest worker there!!!! She always has a smile and she makes sure to get my order made perfect! For some reason other workers always forget to add cinnamon sugar to my Carmel cuz latte that come with it but I usually only go when she is there! I wish everyone else had her customer service. Thank you Alaina for your great service💗“

“This is by far the best dunkin‘ donuts i’ve been too, when i say every dunkin i’ve visited i had unpleasant visits but not this one. the lady at the speaker/window was very friendly! she spoke, she was pleasant and the food wasn’t burnt, my bacon avocado toast actually had bacon in it & was fresh and good! this team made my whole morning today“

“During the week that Hurricane Hilton was coming, I was buying my staff donuts and refreshers . Miss D and Nash were so courteous. They provided fresh donuts and delicious drinks. I received my order in a timely manner too! ⭐⭐⭐⭐⭐ for them both!!!“

“I always come here and I always order the same thing … and I’m always charged for cold foam/sweet foam whatever.. and I never get it and then their doors are locked so I have to wait in the very long line just for some sweet foam .. Issa no for me.. she fixed it for me thank you bae“

“Croissants and donuts are delicious.
However, the way to get the food is a bit strange. Drinks and croissants are ordered separately, and donuts are given out only after reminding the counter. If you don't pay attention, you will get the wrong ones.
I ended up getting the wrong coffee.“

“Racheal was absolutely Fantastic young mature got my order Right. What I really liked about her is how Amazing Respectful she was she welcomed everyone that walked through the door and had a conversation with everyone who came in and also Impressed on how even when store was empty she Continued to Work Awsome work young lady keep It up.“

“This was honestly the best Dunkin experince I’ve ever had! Albeit quick, there was no line in the drive thru and I placed my order via the app, the man working late that evening was happy, joking around, wished me well and served a wonderful beverage!“

“Had my first Dunkin here as a Canadian!When I told the lovely lady working (I didn’t catch her name badge) she said “I’m making that for you!” And dedicated herself to ensuring it was a great first coffee.This will be one of many during my stay here. Fantastic iced Carmel macchiato and such wonderful staff. The store was clean and everyone was working so hard.“

“They were way understaffed every time we went there, but the girls who were there were nice and polite so we didn’t mind waiting.Personally I love their coffee and doughnuts though at times they tend to be too sweetTheir prices are reasonable so it’s always value for money“

“We came on an off-night, and everything we wanted was mostly out, so we placed a mobile pickup for them. The drive-thru agent was really nice. She asked what else we wanted and was so nice that she gave us some more free donuts. Thank you for great customer service!!“

“Amber is a lovely young lady whom went out of her way to make me a delicious fresh and hot French vanilla coffee and it was delicious and greatly appreciated since I can only drink coffee sporadically due to digestive reasons. God bless her 🙏 and tnx amber 🫂.“

“Joceyln is an absolute credit to your store. I visited today with my son and she made him feel so special, giving him a complimentary donut which he loved. She gave great service and made sure we were looked after, this is an exceptional store. I had a breakfast item too which was delicious. Thank you!

Kid-friendliness: Staff are great with kids“

“There’s a new morning shift worker if I can remember correctly her name Asia and she is awesome! I’ve been coming to this location for a while and the workers are very rude and rushing when dealing with customers, she’s truly a breathe of fresh air and she makes the BEST drinks, completely different from everyone else for some reason“

“Nice service on the day I was seen, hahaha, because on the first day I arrived at 8:30pm it was already closed, with the door saying that it closes at 9pm, but it's cool! The other day I went in the morning and everything was really good, worth it! Each dunnut around 1.75cents each! top top“

“I get coffee here every Monday and Wednesday. They are always friendly and fast. Sometimes as I walk in the door they have seen me and hand me my coffee before I get to the register! Polite young man who works the mid-day shift. They are sometimes understaffed like everywhere else but it is nice to have them on campus. The recently closed Starbucks was no where near as reliable.“

“This place is very clean & spacious.
Everything is new.
I would recommend to visit here for people who need clean place to dine in : )
And donut was really delicious !
Happy hour you can get more donut ??
I like this place ! And clerk was kind.“

“they always knu' wat i get in the mornin's & they r always funny & very welcomin'. Lovvvveeeee it!

Parking: ★★★★★

Kid-friendliness: ★★★★★

Wheelchair accessibility: ★★★★★“

“I made an order for a different store and was annoyed to find out the App didn’t put it for the one nearest me (down the road). I was already running late so frustration was active. But i was surprised when the manager asked me if I came often to the location. I skeptically said “no why? ?” , he nonchalantly replied with “ I haven’t seen you before and I remember all my customers”. #MindBlown . We in general as humans need to feel like we are more than a number. In the workplace and as a consumer. Definitely astonished by the positive vibe in this establishment. All fast food workers should follow this managers attitude. It’s so refreshing to see that people still care about being human.
Dime a dozen.“

“One thing about Dunkin Donuts they are everywhere from where I live and all over Florida I like there breakfast and of course there donuts are my favorite and muffins as well and now this is the season for
The pumpkin muffins and pumpkin donuts one of my favorite I always go when they have the pumpkin flavor one of my favorites and pumpkin pie that don’t have pumpkin pie but I like the other options they have in pumpkin I love diner in Dunkins I really enjoy my time there and eating customer service is great to“

“Leena is a great Asset to your company she gives an amazing customer service she is always friendly even when the store is really busy I go every day to get my coffee and my old fashion donuts and she even remembers my order every single day no matter what time I go she is always on point I gust love her . and Kim is also very helpful and amazing. I recommend this dunking donuts to everyone. There the best donut place there is but Leena is the best she go's above and beyond to give a Extraordinary. Service. Don't ever get rid of her she is simply wonderful.“

“100% perfect. They were out of an ice cream I wanted mint chocolate chip BUT Danyla made it right, she took one of the ones from their freezer to make my banana split. We were gonna leave and go somewhere else but she made it right. Thank you for doing that. I also gave them a shout-out on my YouTube channel ITSJBTV that night for doing that.“

“Quick service, tasty food.I love that they have the easy order kiosks, helped me to skip the line.Only issue was that it wasn’t clear to me when my drink was ready and I had to go a little upstream in the line to get it.Breakfast sandwich was delicious.Gotta love done good Dunkin Midnight and tasty eats to power you through the morning!“

“I come here every morning for my MUST HAVE Coffee. And Ms. Pamela and Ms. Cindia ? are thee MOST AWESOME Dunkin employees of ALL TIME!!! With positive personalities and beautiful smiles, always make sure my day is started off GREAT!!! With nothing less then INCREDIBLE let me tell you INCREDIBLE Coffee Skills. These woman are Diamonds ? in the Coffee world. And I know Coffee. I MUST say Thank you, Ms. Pamela and Ms. Cindia for always making my day start out RIGHT every time. You are very appreciated. Please give these woman a raise, they truly deserve the greatest! ? Sincerely, Very Happy Dunkin Regular customer. ?“

“Betsy always makes my drinks with such love & knows how to make a meannnn coffee!! Not only is she a great barista, she’s also extremely friendly and never fails to put a smile on my face :-) 10/10 love Betsy and love Dunkin <3“

“Olivia, the general manager, was SO kind and went above and beyond to rectify a missed order. Definitely will be coming back to this Dunkin purely for her.

Also, the coffee at all Dunkins is hit or miss, but this one in particular gets it right more often than not!“

“💯❤️😎
Best Ever.. fall favorite (reeses/oreos) together mixed 😍 Oreos & Reeses my favorites. So sorry. Please their going through some new management & crew now please give them another chance. August-Oct is slow season so not alot they will have.“

“Love the staff here! Always so friendly and inviting. They handle all my orders with care and are always super respectful of them. The food and drinks are always made to perfection and for that I think every single one of them deserves a raise! They always go above and beyond. The only Dunkin I go to day to day. Best in East Orlando“

“I only give the employees a five star review, everyone is always kind and polite. The new manager Olivia seems to not care about her employees and always leaves for long periods of time instead of making sure her crew is well established. I watch as the young lady works, struggling to take care of many guests, this is not the only time the manager Olivia has left her employees alone in the store. The young lady needs to get a raise for her hard work. Other than that everything is good“

“As you arrive in the spacious parking lot, this location is brightly lit outside, and immaculately clean on the inside…. If you have ever worked in any kind of food service, the phrase “if you got time to lean, you have time to clean” might just trigger some ptsd, but not in this store, the drive through clears, and the line inside is all taken care of swiftly, efficiently, with a smile and that extra mile, then clean with out being encouraged or reminded…..The crew tonight, needs to share their perspective and how they maintain an absolutely chipper appearance even with a customer that is yelling at them (mind you the customer had no ground to complain, and the crew knew this and still maintained the proper decorum. If I were looking for a manager or trainer at any location. The crew along with their positive attitude also took the time to answer any and all questions, and explain what they would suggest if a new customer is completely lost.

Parking: more than enough

Wheelchair accessibility: easy and ADA compliant“

“I thought it was pretty alright! The bathroom was clean. The maple donut was nice and tasty. Walmart has better donuts though. Fresh. Not stale. Convenient location. Good pricing. Clean dining areas. Smaller size. Coffee pumps available to see. Quick service. Equipped with a Fire extinguisher No AED in sight though.

Parking: Very small parking lot. It's hard to get in and out of the lot. Drive thru is blocking most of the parking spots.“

“This place is fairly good, the manager is nice and if you are a regular she will try to remember your order for you. I know earlier when the place first opened it was mediocre, but it was a new establishment with student employees so it happens. It’s better than most Dunkin’s around.“

“I go to this dunking almost every morning I will give a 5 star on everything but I can’t when I go and 2 employees are not there my order always come wrong and nasty but when they have working 2 fouls I forget they name they are super nice and respectful and always making sure the order are perfect one have red hair and the other one black short but if they not there I dont go my 5 star to only they Custumer service“

“I was surprised by the bad reviews but we wanted to eat donuts and didn't think of another place. When we got there, the attendant was very kind and served us extremely well. The donuts were very good and it was a very good surprise to go there. Satisfied.“

“I came in on today's and grabbed a coffee to go, the service was fast and the drink was good and made to my specifications. I can't think of anything negative to say about the experience.

Vegetarian options: The coffee and avocado toast can both be made vegan and were quite good. There isn't that much else in the way of vegan options except the yeah browns, which are exceptionally good typically, even when they're cooled down.“

“Food was quite good I got roughly 24 doughnuts and a breakfast sandwichThe service was not the best the staff were somewhat friendly but it took forever to get my food even though the only thing they actually had to get was a sandwichAnd the atmosphere was somewhat clean and tidy“

“Andrea and Brianna were so helpful. They loaded up my hashbrowns, made the perfect coffee, made the perfect croissant, and they never forget my extra cheese. They are beyond stellar at their jobs! There’s 2 Dunkin’s right next to me and they are the reason I come to this one!!“

“This is the best Dunkin' Donuts Ive ever been to. In the mornings there is this young man named Shawn that takes pride in his work. He is what customer service looks like. When he makes your food he makes it with Love. Even the Manager is very friendly and helpful. I switched to this location because of him.“

“i can’t give too big of a review because i’ve only ever placed a mobile order pick up and was on my way. But out of all my mobile pick ups, there have been a couple times where I waited so long for the order and I was the only one if not the 3rd person in the drive through. However, I still go because I love my wraps and my coffee.“

“Today, March 25, 2024, at 07:50 AM, as a customer, I experienced firsthand the shortage of staff, resulting in incomplete or mixed-up orders. This situation does not reflect a lack of professionalism, but rather the burden placed on employees due to understaffing. I acknowledge and appreciate the effort of the workers who were on duty today, deserving the highest rating for their demonstrated dedication. On the other hand, I assign a negative evaluation to the management and those employees who did not show commitment during their shift.“

“I've been through hell n back lately dealing with life on life's terms and upon coming to this DD right up the street from me for the first time, I was blessed with great service by great morning management, And great staff as well as just great people in general. I'm not the type of person to blow smoke, so i mean each word said here. The simplicity of a conversation, and sharing restored a much needed smile and joy within my heart during a VERY tough time. While sitting and eating here these last couple days, I've I noticed the professionalism customers were greeted with, the timely service and how I'm assuming, they're regulars, but truthfully could've been a new customer cause they treated everyone the same, as if they were treated as friends/acquaintances and not as customers only worth the value of what's spent or the sale. If you're in the area, and possibly in a hurry this DD is the place to stop. Have a blessed day! From the bottom of my heart TY to the entire staff. Hope you guys don't go unnoticed by your company. The ability to greet people with a smile, courtesy, respect and genuineness is lost these days and, It was extremely great to see it, ESPECIALLY, in so many young individuals like yourselves. Again have a blessed day! Look forward to returning.“