“Fantastic Food and Customer ServiceEveryone could take a cue from this place. I visited about a month ago and when I walked in although there was a short line and the staff was busy, I was greeted with a smile and told that I'd be helped shortly. The staff was courteous, professional, friendly and fast with service all at the same time. They were all more than willing to answer any questions that I had, prepared the food in a timely fashion and really made my first experience one of the best I have ever had. This is a great place with a variety of treats for children and adults, and I can't wait to go back!“
“A group of 20 PLUS high school students with all abilities and staff attended this location. We appreciated the positive atmosphere! Everyone was so welcoming and patient with our group. This is not the first time we've come here and it won't be the last! THANK YOU TO YOUR ENTIRE TEAM! A special shout out to Isaiah! Amazing service!“
“I love going here, the yogurt is good and the place is clean. I have noticed over the last year that going in close to closing time isn't the best. The workers are ready to go home and having cleaned the yogurt dispensary are a bit disappointed to see a new customer. I usually try not to go in after 8:30. However, last week I was in the mall and it was 8:30 as I was headed out. I really wanted the yogurt so I decided to overlook the testiness I might encounter and get my yogurt anyway.As I walked in a young woman was headed towards the back carrying a heavy bucket of ice. She stopped greeted me with genuine enthusiasm. I was pleasantly surprised. I proceeded to the yogurt machine and noticed the bottom of the machine where drips would land was lined with fresh clean napkins. Ingenious I thought! When I finished getting my yogurt she was waiting patiently at the register and cheerfully rung me up.I told her how cool I thought it was that she lined the machine with napkins. She expressed that as time went by she had come up with techniques that made closing easier. I asked her what was her name, she said, "Cassandra".TCBY she is a keeper. You are lucky to have an industrious employee with excellent people skills on your team. Not only does she take her job seriously, she has solved a problem that seems to send other employees into a tizzy. They are really stressed at that time of evening, you can feel the tension is so thick you can dang near cut it with a knife as you move towards the yogurt machine. Not with Cassandra, you feel like the store just opened and she just started her shift.I felt welcomed and valued as a customer. With food, the experience begins with the interactions you have with employees. Eating is an emotional experience and if purchasing it doesn't feel good, the food just doesn't go down as smoothly. I enjoyed my experience and as always the yogurt was delicious! Cassandra is a bright spot and I just wanted to make sure that upper management knows it!“
“OMG....Heaven in a cone....went in for a turtle sundae and saw the picture of the dreamcicle dipped cone- vanilla ice cream dipped in orange ....I think I could live on those!!! Great service to!!! Exceptionally friendly employees...will definitely be going back!!!“
“Come on now this is dairy Queen I'm getting up you ready to five stars. don't lie that the only reason that I do go to the one on I want to say 63rd and 58th and Broadway it's because the owner I do not really know know her but she's great wonderful has a great attitude and a great staff!“
“Found this gem based on prior reviews. We arrived to a long line and thought about skipping - glad we didn’t. There is nothing fancy here, just great ice cream and a friendly staff. They even swung they the line and offered everyone water while they waited. Nice way to finish our visit to Baskin-Robbins“
“Definitely recommend that everyone check this place out. Everything we've tried here has been amazing. The ice cream is just heavenly. It's made in house. The people are so kind, polite and friendly. Five stars across the board.“
“I have tried every place that has any kind of Boba in the area and Icy Bar is BY FAR the best. Their tea and flavors are really good and you can customize your drink. They have a huge menu with so many kinds of tea and fun seasonal flavors. They're always quick. This is the only place my friends and I will get Boba.“