“Customer service is outstanding! Always greeted with a smile! Lisa, the employee who usually takes my order, ensures it's prepared accurately as ordered and promptly ready. The crew, apparently led by Lisa, is professional as they interact in a manner that makes me feel comfortable. I often end up sitting down to enjoy a clean and pleasant atmosphere that me forget that I'm even in a dunkin' donuts restaurant. Customer service is a 10 out of a 10!... If I have one complaint it would be the selection not available of certain items based on the menu. Lastly, if they could widen their variety of merchandise, cups, t-shirts, etc it would definitely make the Boston St dunkin' donuts the number one location for my delicious and always prepared fresh coffee!!!“
“With my Mama & daughter in the hospital the same week, it's no wonder I wasn't all "Elfed Up"? thank you Dunks for serving me not just my Dunks, but Smiles and kindness to keep me shining during rough times???? Many Blessings to you All! I'll pop over when I Elf it up!?♂️“
“The young woman and man in there this morning were nothing but kind and professional! I have never had such great service at a Dunkin’ Donuts and the drinks and wrap were made perfectly. The young man made sure to shake my coffee in front of me and even wiped it off with a napkin before handing it to me! Absolutely will come again.“
“I come to this location multiple times a day and have watched the place go from the 3* rating I gave it on my previous review to the rating I felt compelled to update. Getting a manager in here that holds the staff accountable and is present and supportive at the same time is exactly what they needed.I get the same sandwich every morning and it bores me but it's what the nutritionist says so I do it. Getting it made well makes it easier to handle. CeCe has brought it to an art form ?. Keep up the good work guys, it shows!“
Coffee Shops • $
“I suspect donuts because of Dunkin' donuts are the primary industry in Massachusetts these places are everywhere and they are homogeneous anywhere I go I can expect a Dunkin' donuts to be just kind of there and able to give you donuts and coffee they're coffee that is something to really talk up Dunkin' donuts coffee is arguably the best drip coffee I've ever had it is better than Starbucks it is better than McDonald's and those two are not the high bar on drip coffee you know You can go and you can get the expensive stuff and to tell you the truth Dunkin' donuts coffee is not the cheapest coffee but if you want something that is in utility everything coffee should be plus it has a very nice taste and a low level of acid then Dunkin' donuts coffee it's really awesome as a matter of fact I'm going to pop up that food score one point No I just said it's the best I've ever had I would argue that point if somebody were to get into a stupid coffee argument with me if it's the best then it gets a five“
“Dunkin Donuts is pretty good if you get fresh donuts. Where else could you get the best of Duncan when you're in Massachusetts. I believe I had a hangover when I went there and I don't understand that taste good but I have been at other Dunkin Donuts and they were really good. The coffee is really good. Their donuts are really good. Sometimes the wait staff is not very sharp. I don't know what's up with that.“
“There is an employee named Federico that pays attention to the details specified by the customer and makes your coffee just as you want it. As a coffee drinker, I value that a lot. A coffee well made has a big impact on your day. I hope to see Federico next time I stop by!“