Chipotle Mexican Grill

$ • Mexican, Fast Food

18880 E Valley View Pkwy, Independence
(816) 795-0590


Take-Out/Delivery Options


Reviews for Chipotle Mexican Grill

Chipotle has always been one of my favorite restaurants. I hate to leave a 1 star review, but what happened today was simply unacceptable. I made a mobile order for pickup this afternoon, and requested a chicken bowl. I know that I ordered the correct menu option because chicken was printed on my receipt. When I got home to eat my food, I was shocked and horrified to find that NO CHICKEN was included! Why would I want to eat a plain bowl of rice!? Next time, I am going to full review
Honestly never write bad reviews, and have been going to this chipotle forever. But tonight I was extremely disappointed. I ordered a delivery, got to my house fine, but was a wrong order. No big deal, I’ll just call and let them know. Well no one ever picked up the phone and I called many times. So I drive to the store, even though I have paid more for delivery. Get there with a bag in hand and no one says a word to me. So I get in line, the guy asks what I’m missing. I full review
I tried to place my order online not realizing you cannot pay cash at time of pick-up you are forced to pay online if you order ahead. I tried to call the store, only to get voicemail that states press 1 for an associate at the store. Phone rang 100 times! No answer! The message on the machine states they may or may not take your message. This is horrible customer service! A customer cannot speak to an associate at a restaurant and you are forced to order online with a full review

More Reviews(183)


Monday 10:45AM - 10PM
Tuesday 10:45AM - 10PM
Wednesday 10:45AM - 10PM
Thursday 10:45AM - 10PM
Friday 10:45AM - 10PM
Saturday 10:45AM - 10PM
Sunday 10:45AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.