Customers` Favorites
Customers` Favorites
“First time at this place. We were really happy with the Pizza! The crust and toppings were just right! The sauce was acceptable. A really good pizza for the price. Nice laid back atmosphere. Great value as we loaded up our pizza! It is worth a try. The associates were a little cold but that's okay, they did a nice job! One associate saw my Autism shirt and said he had Autism as well. He was working very hard and was the most friendly of all the people working. A very good meal and experience!“
Customers` Favorites
“We recently dined at Charlie Gitto's and overall had a very good experience, though with a few noticeable shortcomings. Food: The meal started strong. The bread was fresh and the toasted ravioli were some of the best I have had anywhere, crispy, flavorful, and memorable. We shared a lobster bisque, which tasted rich but only included two small pieces of lobster. At fourteen dollars for a bowl, I expected more substance. For entrées, I had the Cajun Pasta Special. While tasty, it leaned more toward a spicy Alfredo than anything distinctly Cajun and felt one note after a few bites. Ess ordered the seafood pasta, which delivered good flavor and variety, though the portioning was uneven. She received only one shrimp, two mussels, and two clams, with most of the dish filled out by small scallops and langostino pieces. The mocktail Ess ordered was excellent, but my Lemoncello Spritzer arrived at room temperature, which required me to add ice from my water glass. For dessert, my tiramisu (ordered to go) remains untested, but Ess was disappointed by the sponge ricotta cake. It was not dry, but it also was not particularly flavorful. Service: The highlight of the evening was unquestionably our server. She was attentive, courteous, and proactive, anticipating our needs, checking in without hovering, and even packing us up with salt, pepper, forks, and extras for our leftovers. Truly outstanding service that made us feel well cared for. Ambience: The restaurant has a polished feel with white tablecloths and candlelit tables, creating a nice atmosphere. That said, the lack of dress code enforcement undermined the setting. We dressed for the occasion, yet were seated next to guests in gym shorts and t shirts, which felt out of step with the tone the restaurant seems to aim for. Value: Our bill came to one hundred fifty seven dollars before tip for two people. That price would have been completely justified with fuller seafood portions, more consistency in drinks and dessert“
Customers` Favorites
“I have frequently dined, had delivered, and carried out fron this location. It has had its ups and downs, but I noticed a significant change in September 2021. I believe they took on complete new management. I have been fortunate enough to be dealing with Matt for at least a year now and I always thought he should have been the one that should be running this location. I have been a customer here for 10 years and it's always been a mess. Matt did something different. I believe they brought Dan in as the GM and made Matt the AM. Things changed for the better. Apparently Dan left and Matt stepped into the GM position. Im not sure what happened, but Matt was the best thing that happened to this place. Its my understanding that upper management drove him out do to psychological abuse. I will say as a diehard customer Matt did leave a solid legacy. I always enjoyed Fernando. There were days it was Matt and Fernado, and those guys were on point. Im very pleased to see Fernando in a management position. I would hope that he would be considered for the GM position in the near future. Over the years I have unfortunately noticed the turn of management in this establishment, and there seems to be a common denominator. I have never been able to get a answer from any of the management over the years but from what I can collect it seems to me that they are micro managed and not given the tools to succeed. That is why I will no longer patronize this location or any other Imos that is part of this franchise. It's to bad. I don't know who to contact, but if you are reading this, you either own the place, or are the DM or RM. It really doesn't matter. I have a 17 year old daughter that really wanted to get a job with you and I won't let her. I would have left her in Matt's hands, no worries. Matt was there everyday, everytime. Then he is gone? Through the grapevine I hear there is a District manager that appears to be a bit of a cancer in this franchise. Can anyone fill me in on any information on this matter? Does anyone know where Matt is? If anyone is in contact with him please tell him thank you for years of fantastic service. I hope you have found happiness God bless. John B“
Customers` Favorites
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“GREAT pizza. Be prepared to wait when the lot is full.“