Dunkin' Donuts in New York

“I’ve been coming here for 2 years multiple times a week and every single time I come it’s always very clean, they always have what I want in stock, and everything always comes out very quickly. The service is always great and when I do mobile order my order is always ready by the time I get to the store.

Dietary restrictions: Option for different milks and if you want caffeinated or decaffeinated coffee“

“It is always a pleasure to visit the Dunkin' at 2800 Broadway! The managers there are very professional and polite! They greet you by your name and always provide the best service. I also like this Dunkin' because it is always very clean. Customer satisfaction is very important to them. Keep up the great work! 😊❤️“

“Yesenia also known as Yessi is amazing! She’s always so friendly and welcoming, and she makes the best coffee every time. She really brightens my mornings with her kindness and great service. The rest of the staff are also fantastic fast, helpful, and always polite. This Dunkin’ has one of the best teams around!”“

“It is always a pleasure to pop in and have a
Beverage the gentleman are so nice and
They remember you with great enthusiasm and service. I appreciate
The quality of service they deliver.
Thank you so much for being exceptional.“

“When I moved to America, I felt excited but also nervous. Everything was new and different. One evening, I saw a Dunkin’ Donuts shop. The bright sign and warm lights invited me in.

Inside, the smell of fresh coffee and sweet donuts made me feel at home. I ordered a classic glazed donut and a hot coffee. The first bite was soft and sweet, and the coffee was rich and warm. In that moment, I felt happy and comforted.

Dunkin’ Donuts became a special place for me. It was where I found comfort during my early days in a new country.“

“Best Dunkin doughnuts in Lower East Side. Always gets your order right and quick and Friendly service. The staff is so nice and the owner or manager guy is the best, I love them all and they always make my morning. I’m writing a whole Dunkin doughnuts review for crying out loud ?? that’s how great they are.“

“This is my favorite Dunkin Donuts. Very fast, clean and they always remember my order when I return.

Kid-friendliness: My kids love dunkin donuts. This location always has the promotions and the extra gift bags. They love it. Very clean and friendly.“

“I can't say enough nice things About my morning crew here at this spot. The personal touch is nice, they're always on point, so much so that if one day they were to not be on point I would not care how could I when the service is always so amazing! Excellent asset to the community here!“

“Basic, small Dunkin shop. What made this a good visit was the staff member sweeping, the staff member who asked whether I needed to order or had a mobile order. Two minutes later, I had a piping hot chai latte. I was greeted by both staff members and my beverage was tasty.“

“(Translated by Google) The place is huge, a great experience because as soon as you wait in line you get to see the factory and the process. It's a lot of people but the line flows fast. You can buy souvenirs from the store too, and when you buy your Donuts they give you a little confectioner's hat. In this unit there is the version of a special 'big apple' Donut that only exists there costing 11 dollars.(Original)El lugar es enorme, una experiencia genial porque en cuanto haces la fila de espera consigues ver la fábrica y el proceso. Es mucha la gente pero la fila fluye rápido la. Puedes comprar souvenirs de la tienda también, y cuando compras tus Donuts te regalan un sombrerito de confeiteiro. En esta unidad existe la versión de un Donut especial 'big apple' que sólo existe allí costando 11 dólares.“

“I went to this dunkin at 12:05am and didn’t not expect to meet the nicest 2 gentlemen working behind the counter. Please give Alim a promotion! He deserves it! we were making conversation and he didn’t skip a beat and was still working hard wiping everything down and cleaning everything I respect it. People that are this kind deserve to be recognized“

“Here you can have a typical American breakfast and it tastes good too. The staff are all friendly and attentive.
Well, it's a fast food restaurant and not a romantic restaurant - what kind of ambience would you expect? Everything was clean.“

“Right across from 92y . Quick & easy . First time trying the strawberry passion fruit refresher drink & I love it . Nice window seating to people watch . Also baskin robin’s ice cream & ice cream cakes ready & available . Pleasant service as well .

Wheelchair accessibility: Handicap button to the right of the door for easy opening & accessible ramp leads up to counter .“

“Medhat and the whole team is amazing! I spent a year in NYC and this was the best Dunkin I have ever been to! Not only did they connect with me since I was there every morning before work but I observed as they greeted other regulars and asked about details in their life. Such a great atmosphere, and I really felt like they cared about me and my business. I have now moved away and I doubt I’ll ever find a crew like this. I’ll miss you guys and thank you for everything!!“

“Wonderful place with friendly staff yeah there are waiting times but it’s to be expected, this is NYC! And if you can’t wait just let staff know you are in a rush. It’s really that simple. I can’t complain anything. Staff member Berta she’s been there for many years and without her, I think the food service would have been downhill. She keeps order and is very neat regarding the food section. The manager Marta works very hard to keep the store always clean and healthy. I’ve been to many Dunkin’ Donuts but this place really takes the price at best customer service.“

“I had the pumpkin spice doughnut and small coffee, cream and sugar. They always get the ratio just the way I like it.The attendant did an exceptional job keeping the place tidy and clean. He may have been the manager. I'm not sure. I wish I had gotten his name. I enjoyed the Astoria seen.“

“This is my dunkin spot on my way to work. Their coffee NEVER MISSES. I have never once had a bad cold brew from them! Also the food is always good. I order ahead and know how much time to give them because they are SMALL and always SUPER busy. But everyone behind the counter is nice and helpful despite how hectic it is.“

“Gotta get my Dunkin' on!!! As usual I get a frozen chocolate, (such a brain freeze!), a sausage egg and cheese wale up wrap (the protein!), and I get my little one her fave: mini everything bagels. Definitely a hit on and the service is TOP “

“Love the atmosphere at the Dunkin on 172 Water st. The workers are kind and very attentive with customers orders. You smile at them and they smile at you and I appreciate that. A smile goes a long way. I love this Dunkin and I'm happy to have them by my office space.“

“I come to this Dunkin almost every single day, and every single day Camila is busting her butt. She always makes sure everything is done right and fast. I worked for Dunkin a couple of years ago, and I know it ain’t an easy job. So hats off to her and honestly; hopefully y’all give her a raise, bc I know Dunkin franchise owners are cheap.“

“Nice clean restaurant with friendly and welcoming staff. Asked them to make my milkshake the way I Love and enjoy it, and they did without any attitude or being rude. They had all ice cream flavors and seem to stay stocked up on one's I usually find are runout at other restaurants in the area. Small space with traffic at times and limited seating. Thank You for keeping your pace clean and having friendly and respectful staff. Will be back. Pics next time.“

“This Dunkin’ location is incredibly clean, spacious, and well-lit. It’s in a prominent spot, and I love that it's right next to a Pilates studio.

The atmosphere is unusually pleasant. Other customers here seem especially friendly. I also appreciate that it appears to be run by a crew of minority women.

Overall, I enjoy coming here for the occasional treat, though the food and drink are standard Dunkin’ fare. Definitely one of the better NYC locations!“

“Walked in to get a donut and was pleased to get a very friendly vibe by Mr. Sadman. Super chill service. Will definitely stop by more often. I honestly don't know what the other reviews are talking about when they say "rude staff". They must have gone away or something. 1000/10“

“I’ve been visiting this Dunkin every week for the past month and I can comfortably say this is the best and most consistent service I have received at this location.The lady that works there is so cheerful and she remembers my order, very polite as well. Keep up the good work!The interior is clean, I just wish they would update the store a little. It’s never too busy which is a plus.“

“I had the best experience. I don't like to come to dunkin donuts because of the horrible customer service but this particular dunkin donuts was different. Alma was a delight! She was energetic and welcoming. I was greeted with a big smile. And the other ladies were kind and welcoming as well except for the one that wears the hijab over her head. The music was great, just a great experience.“

“This is the best dunkin in all of NYC. This summer, I fainted in this dunkin from the heat, and the workers not only helped me and gave me food and water, but ordered me an Uber home. On their own Uber account. Then today, I was having a really bad day, and the sweetest woman gave me an extra donut. It truly made my entire day. All the workers at this Dunkin need a raise immediately.“

“Small store on the west side of Lexington Avenue. Tiny, really. No seating. No bathrooms. But man, was that coffee delicious! And the doughnuts seemed to be on the larger side, and really fresh. Ordered outside in the all and it took maybe two minutes until I was sipping hot, fresh coffee. Nice staff. Great place!

Vegetarian options: There are options

Dietary restrictions: Some choices I suppose

Parking: Midtown Manhattan. Forget it.

Kid-friendliness: Always

Wheelchair accessibility: Small place but doable“

“I visit Dunkin’ regularly for my coffee fix, and it’s become a reliable option for a quick breakfast on busy mornings. The iced coffee is a favorite of mine, especially with caramel swirl flavoring – although it can be quite sweet, so I sometimes ask for it with just a little less syrup. Their Glazed and Chocolate Frosted donuts are always a nice treat, with a light texture and just the right amount of sweetness.

However, I’ve had some mixed experiences with their seasonal items. For instance, I tried their recent Holiday Cookie Latte, and it was a bit too sweet for my liking, almost overpowering. While the holiday menu is fun, I think Dunkin’ does best with its classic coffee and donut combinations.

The service varies depending on the location. These Dunkin donuts store was nice and clean.these stores are quick and efficient, while others sometimes get my order wrong or take longer than expected. Overall, I still go to Dunkin’ because I know I can count on my usual favorites, but there’s a bit of inconsistency that could be improved.
Overall this was a good memory for mine .“

“they deserve more than 5 stars this is legit the best dunkin donut spot there is it’s needs more recognition than it gets from the staff down to the coffee and food down to the army the cleanliness i travel all the way from where i live just to get my coffee from there ! they always always make my
coffee right every single time . the staff deserve bonuses ok they are angels literally “

“Went into DD, ordered the 2pc biscuit bite and Bagel twist w/cheese. Which I found very tasty. Ordered me orange juice. Drank my OJ which was nice and cold. The staff was cordial and I didn't have to wait long for items ordered.

Wheelchair accessibility: I saw a ramp that would have been used if someone was in a wheelchair. That location is accessible for wheel chair customers.“

“I pass this Dunkin during my commute to the office and I’m always confident I’ll get my order very quickly and it will always be delicious. They are some of the most efficient Dunkin employees I’ve ever ordered from. So thankful for this spot.“

“I didn't think there were 24 hour dunkin left since most eateries close at midnight for the latest nowadays. It's small but not cramped. And it feels just right. They always have decaf when I come by. The donuts look decent and not like it's been out all day.

Wheelchair accessibility: Sorry, but I saw none. You have to walk up 3-4 short steps.“

“This is one of my favorite Dunkin Donuts. The staff is very friendly. They try to remember your favorite order and are always trying their best.Sometimes they have trouble with the App, but that's every Dunkin, idk why.This is a great place to go if you want a quick meal, give these people a tip, they work hard and have to deal with aggressive pan handlers every day.“

“Honestly one of the best Dunkin’s I’ve been to in Manhattan. It’s harder than you’d think to find a location that makes the drinks accurately (or taste good at least) and is quick and efficient with orders. They definitely know what they’re doing here. I’m here almost every morning before work and my drink is perfect every time.“

“I recommend coming here if you are in the area and need a quick delicious coffee or breakfast. Customers service was great, the two gentlemen that helped me were so kind and friendly. my BEC in a Croissant was made just how I like it and the coffee is delicious. The place wasn’t crowded and I was able to have a seat and enjoy my breakfast. Will be coming back if i’m ever in the area again. Thank you so much.“

“This is the best Dunkin donuts in the world I went in there very tired very exhausted did not want to walk there but I ordered my food and the guys were the overnight staff so kind they went and maybe a medium chai latte and they put espresso with it and that's my secret way how I love my job they wanted it was awesome they made me my sandwiches on quickly and they're delicious and so so grateful thank you this is the best Dunkin donuts in the world until the overnight crew thank you and afternoon crew love y'all too thank you“

“Small Dunkin but boy are they efficient! Fast, ready to go and on the move. It’s small in the seating area and gets packed super fast. The seating is VERY LIMITED and if you sit you’ll be surrounded by people. It’s really a grab and go Dunkin. But they’re on top of it. Taking orders mid line and ready for you when it’s time to pay. Really on top of their workflow. Def don’t expect to get cozy but to keep your day moving when you go. Good location, foods are fresh and good turnover. No complaints.“

“The store manager at this location is truly the best. I’m sorry to say but when he’s not there, the employees are all over the place and everything is delayed. He has a good system and he keeps the place very very organized. He’s also very professional. Always has a smile on his face no matter how busy it gets AND he remembers names and faces which is very important and not easy to do in a location as busy as this one. The best.“

“Went there after buying cat food at Target for my little guys. ? I asked for a large Dunkin Donuts Pumpkin Spice Latte. The cashier was respectful, & the guy who made the drink did a very good job. I love the seasonal drink's.
Went another time to get the Peppermint Mocha Latte, & the female employee there who was probably in her late 20's had a snotty attitude. I came in polite as ever, & she looked like she hated that job. I said hello, how are you? The response I got from her was what do you want? Either way I gave her a nice tip, & on the way out I said have a wonderful holiday. Of course no response. Not that I honestly was expecting one. She over charged me as well. Ugh..
The other employee's there have always been nice. This one today needs to learn how to act properly. Respectfulness is always needed. ?“

“This is the only Dunkin I go to and there are many in the neighborhood. The others are unpleasant but this place is so nice I have a favorite staffer. That kid who I guess only works 2 days but he's quick, polite and keeps the place clean. I recommend.

Wheelchair accessibility: Flat entrance and the gated area in the photo is no longer there so easier to move.“

“I recently visited Dunkin’ Donuts, and I have to say, it was an outstanding experience from start to finish! The moment I walked in, I was greeted by the friendly staff, who made me feel welcome. The atmosphere was cozy and inviting, with bright lighting and a clean, well-maintained space.

As for the menu, Dunkin’ never disappoints. I ordered their classic iced coffee and a Boston cream donut, both of which were absolutely perfect. The iced coffee was perfectly brewed, with just the right amount of sweetness and a refreshing chill that was perfect for the hot weather. It was smooth, not too strong, and the ice didn’t dilute the flavor as some places tend to do. The Boston cream donut was fresh, soft, and filled with a creamy, rich custard that balanced perfectly with the chocolate glaze on top. It’s honestly one of the best donuts I’ve had!

One thing that stood out to me was how quick and efficient the service was, even though there was a line. The staff worked together seamlessly to ensure all orders were prepared quickly without sacrificing quality. I was impressed by how consistent Dunkin’ is with their offerings — I’ve visited multiple locations, and every time the quality is top-notch.

Another highlight is Dunkin’s value. Their prices are very reasonable for the quality and portion sizes you get. The combo deals are especially great for those on the go, offering great variety for a fair price.

Whether you’re in the mood for a quick breakfast, a satisfying snack, or just need your daily caffeine fix, Dunkin’ Donuts is my go-to spot. I highly recommend it to anyone craving a delicious coffee and treat — you won’t be disappointed!

This review reflects a positive and detailed customer experience, highlighting quality, service, and value.“

“Service is very fast and the staff have great teamwork. You’ll be in and out in minutes. Sometimes service gets slow due to huge crowds of customers with big orders but the service is faster then going to a Starbucks or any other coffee shop nearby.“

“Very busy. Ordered my drink but didn't get any option to have my drink without cream. Spoiled my drink unfortunately. I would go back again and instead of assuming i world be given options, I'll ask for what I want.Pink donut was delicious.“

“Went there after buying cat food at Target for my little guys. ? I asked for a large Dunkin Donuts Pumpkin Spice Latte. The cashier was respectful, & the guy who made the drink did a very good job. I love the seasonal drink's.
Went another time to get the Peppermint Mocha Latte, & the female employee there who was probably in her late 20's had a snotty attitude. I came in polite as ever, & she looked like she hated that job. I said hello, how are you? The response I got from her was what do you want? Either way I gave her a nice tip, & on the way out I said have a wonderful holiday. Of course no response. Not that I honestly was expecting one. She over charged me as well. Ugh..
The other employee's there have always been nice. This one today needs to learn how to act properly. Respectfulness is always needed. ?“

“I work for my dad, and I'm pretty sure I should be getting paid over time for the amount of times he has me go out to get him coffee from this location. That must say something about how delicious it is. Great service too. The ladies are always so pleasant.“

“Coming here almost everyday and get The sesame bagel with cream cheese and jelly is an absolute delight! The double toasting brings out the perfect level of crispiness, making it a delightful texture to bite into. The combination of the creamy cream cheese and the sweet, fruity jelly on top creates a burst of flavors in every mouthful. This unique blend of ingredients makes it a truly enjoyable treat for any time of the day. I highly recommend giving it a try – it's always on point and never fails highly recommended“

“Went in tonight with my son 30 mins prior to closing. I appreciated the excellent service I received from the staff. Wish i had her name. She Was Patient when I was trying to order something I've never had before and was also kind to my son. Definitely went above and beyond.
Let me add I've been to the union square location thousand of times and never a bad experience.“

“Dunkin Corporate recently renovated this location, so it is far nicer here than it was last year.

Of special note here is that the staff at this location are excellent, incredibly pleasant and conscientious workers, which accounts for A LOT.“

“I usually don’t make reviews for places I always say I will do it and never do. But today I had to. I usually get my morning coffee from here not always. I must say what a pleasure it is to be served by someone that is doing there job one that has a will to work this is what this country is made of. I don’t know this young man’s name but it is as such a pleasure to see a young man behind the counter doing what all young man should. I felt compelled to make this review as I was seeing another walk in look around like very suspicious looking in the basement looking at the chairs like he was up to no good and walked out. Bravo to this young man. God bless him and his family great job“