Kerbey Lane Cafe
$ • Cafe, American, Tex-Mex
Hours:
4301 W William Cannon Dr, Austin
(512) 899-1500
Customers' Favorites
Kerbey Lane Cafe Reviews
We chose Kerbey Lane for a nice Father's Day breakfast & hoped it would be a great experience. We arrived, gave the host our info to reserve a table and were told it would be a 15-20 minute wait, they'd text us to let us know when it was ready. 35 minutes later I notice everyone arriving after us with similar party size is being sat. I inquire with the host and he says "Oh yeah your table was up a long time ago. Well, you'll be next. We texted you and called you" I verified the phone number we had and we received didn't received a phone call or text. Lie number 1. No big deal. By this time my baby and toddler are very restless. 10 minutes later they sit us on the patio, at a table that is being scorched by the sun. We place our order around 9am and wait...and wait...and wait. Around 9:45ask our waiter to check on our food. Then around 10 we inquire with the manager, Riley, seemed to care less that we've been waiting for an hour. We asked what time our order was placed and they said 9:05, then retracted and said no actually 9:30z We asked if we could just get our food to go, and the entire management team actually laughed at the situation. Zero management skills to de-escalate the situation and has no solutions to offer. Zero. So we left. And that is how Kerbey Lane has ruined Fathers Day. I have 4 hangry kids, a frustrated husband, and a bunch of grumpy memories of this place. It's ran by kids who could care less about customer service. You can keep your crusty pancakes. It was the worst experience ever. I'm not one to write reviews but if I can save one family from having this experience then I'd like to.
Ratings
Menu
Hours
| Monday | 7AM - 10PM |
| Tuesday | 7AM - 10PM |
| Wednesday | 7AM - 10PM |
| Thursday | 7AM - 10PM |
| Friday | 7AM - 12AM |
| Saturday | 7AM - 12AM |
| Sunday | 7AM - 10PM |
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My best friend and I meet here once a month. Always love the service and food.