Oriental Express
$ • Chinese
Hours:
7517 Cameron Rd, Austin
(512) 323-6512
Customers' Favorites
Oriental Express Reviews
A little bit of backstory - when my wife goes away for the weekend I like to treat myself and the kid. Sometimes I order Chinese, and we each get our own pu pu platter. Well this weekend there are two kids so that makes three pu pu platters. Add entrees, delivery fee, and tip and our order totaled over a hundred dollars. I placed the order online at 12:00 noon. The confirmation email said sixty minutes which is ridiculous but whatev. At 1:45 with two hungry kids I called to see what was up. The guy I spoke on the phone said they were short a driver. He said he had to check on the order and said he saw it was still sitting on the counter. Now anyone familiar with Chinese takeout knows it takes the kitchen ten minutes, fifteen minutes tops. That means my three pu pu platters and entrees had been sitting on the counter for over an hour and a half. It is completely unacceptable for any restaurant delivery order to sit on the counter for more than twenty minutes. It doesn't matter if it's a $5 lunch special or a $100 order. (Mine happened to be $100.) THAT IS WAY TOO LONG FOR AN ORDER TO SIT ON THE COUNTER. The guy said the driver would rush and it would be here in fifteen minutes. They are only a mile away. At present, it is now 2:15 and the food still isn't here and I'm about to pass out from hypoglycemia. I should have canceled the order and demanded a refund.
Ratings
Menu
Hours
| Monday | 11AM - 10PM |
| Tuesday | 11AM - 10PM |
| Wednesday | 11AM - 10PM |
| Thursday | 11AM - 10PM |
| Friday | 11AM - 10PM |
| Saturday | 11AM - 10PM |
| Sunday | 12 - 10PM |
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Yummy and delicious food. Healthy portions and great service. Give it a 4.8