Dunkin' Donuts in Alexandria

“I have no idea how they do this. I only frequently hit Dunkin, but I have been coming here for years. They always repeat my order before I order. How can they remember everyone’s order every day with sooo many customers. Super friendly and it’s prepared FAST!“

“I have a few Dunkin‘ donuts near my house and this is the only location I like. They always make my coffee right and I never have to wait long. Even when they are busy they are really good at getting my order out fast and most importantly correctly. They are awesome!“

“This rating is for Jeffrey. When I went to Dunkin this morning, Jeffrey was the only employee working. He had a long line in addition to having to also fill mobile orders. It appeared that the opening person never showed up to work. In spite of this stressful situation, Jeffrey was calm, friendly, and professional. He should be recognized for this level of service.“

“My Dunkin app let me down and ordered to a different location a couple miles away. Mirza always saved the day and still made my sandwich out of the kindness of her heart. Fantastic customer service. Thank you, Mirza. You are awesome. :-)“

“I ordered Dunkin to go. The coffee was good they didn't have what I wanted when it came to the Blueberry item and so the lady actually gave me donuts, instead, she was very kind. So thank you so much for that. And I will definitely be coming back because of the kindness of employees.“

“I Stopped by this location this morning around 5:30 or so and I had the best customer service experience I have had in a very long time. Zay was amazing as soon as I walked through the door he acknowledged me and greeted me very pleasantly. when I asked him about a certain recommendation or ideas on modifications for a drink. He was very informative and very helpful. He had a customer come through the drive-through and still made sure to acknowledged me and let me know he will be back with me shortly, along with the amazing drink that he made me. I wasn’t ignored in hopes that I would go away because they didn’t want to be there and that is usually what I’m used to as of recent and this morning Zay made my experience very memorable with the Customer service at this level he gave and It’s very hard to find these days. You are very lucky to have this young man as an employee and he is definitely deserving of a raise or promotion. Great job Zay and thank you so much for your help and wonderful service. I will definitely be returning.!“

“I highly recommend this branch because it employs professional Muslim staff members who are quick to fulfill orders and who welcome customers with warm, smiling faces. I typically order only donuts and coffee; I had long wanted to try their breakfast menu, but—as a Muslim woman—my faith prohibits me from consuming pork, and I also happen to have an allergy to it. However, when I saw that a Muslim staff member was on duty, I was overjoyed and finally placed the breakfast order I had been longing for.

On my next visit, I will definitely explore the breakfast menu at this specific location again. I encourage everyone—especially those who have dietary restrictions for religious or health reasons—to visit this place. The staff are incredibly helpful and attentive to customers’ needs.Thank you to the Muslim staff for this wonderful experience—the breakfast was absolutely delicious!“

“I visit this franchise location apporximately 3-4 times a week, all year long. Last week Dunkin' premiered protein milk, and I was excited to try it. When I looked at my app for the price, a XL cup of coffee cost $0.75 more than my regular order.

I contacted Dunkin corporate to inquire about the nutrition values and the cost hike, they said that although they provide guidance for pricing that different franchisees can set their own prices. This makes sense, because I visited a different location last week and they said they would not charge me anything.

So then I went to see how much difference in unit price the two options were at a grocery store - at our local safeway, half and half was $0.11 a fluid ounce, and Lactaid protein milk was also $0.11 a fluid ounce. Therefore, the price hike at this Dunkin franchise location is completely contrived.

I hope that the owner of this franchise realizes this! We really shouldn't be charged anything different than what a normal coffee with cream costs.“

“I LOVE Dunkin! I like that I can get a Bacon, Egg and Cheese on an English muffin any time Dunkin is open. And the Frozen Mocha Coffee is my guilty pleasure! I soooo wish that there was a Dunkin in Greenwood SC instead of 3 Gotyerbucks(Starbucks).“

“Excellent service from the boy who was there, friendly, attentive, fast and very good-natured even though the place was busy and he was just working 😎🥰 thank you

Kid-friendliness: Excellent for minors

Wheelchair accessibility: Adapted for all needs“

“So I have a severe love hate relationship with Alexandria Dunkin locations. The ones that are closest to my home are complete and total trash. However, I routinely visit this location and they consistently provide a wonderful experience. The staff has always been friendly and accommodating. They always make my drinks EXACTLY the way I ask for and they don't take forever to get your order.I am so happy I've found one location to always get a delicious iced macchiato from a very friendly employee.The lady who was working on Sunday morning on February 5th is great. She's always friendly and knows how to pay attention to what her customers are ordering.“

“John is so KIND and PROFESSIONAL! We appreciate his kind service and great smile.On Sundays, they close at 3pm, but our order through the app was accidentally submitted by system error or something. When we arrived, the store was closed but John came out to explain the situation to us and he still prepared our takeout order - it was already 3:26pm. We felt so sorry and truly appreciated his kind hearted service..! The latte he made for us was the best!Thanks John, and we love this Dunkin Donuts.Hopefully the order system error for Sunday hours can be fixed for both customers and employees.“