El Pollo Loco

$ • Mexican, Fast Food

Hours:
2575 N Hollywood Way #103-104, Burbank
(818) 847-8775

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Reviews for El Pollo Loco

I don't write reviews that often, however, my most recent experience in late Jan 2021 after their reopening requires an honest review. We ordered online for delivery a 16 piece meal and a tostada salad. The delivery arrived on time, however, was missing the tortillas which come with the meal and the salad dressing. We drove to the restaurant to obtain the missing items at about 7:30 and all the lights were out, doors locked, and employees were cleaning. We had to call them to...read full review
This El Pollo Loco is really terrible! I work across the street and I was really happy to see that a new location was coming. Since they opened I've tried them several times and I've been disappointed nearly every single time. I was hoping that there poor service and order mishaps were because they're new but, they've been open long enough and nothing has changed. This location does not meet the standards with regard to food quality, presentation, how long you...read full review

Part of my review is based on food and partly on customer service to another individual. Food is ok. As you can see in my photo, guacamole is kind of brown. Fine, but it was bland. That doesn't bother me. What bothered me is rudeness from a worker to an elderly woman in front of her assistant manager! Not ok one bit. I would go back if I wanted a snack, but after witnessing that I won't. Doesn't take a lot to be kind.

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Hours

Monday 10AM - 7PM
Tuesday 10AM - 7PM
Wednesday 10AM - 7PM
Thursday 10AM - 7PM
Friday 10AM - 7PM
Saturday 10AM - 7PM
Sunday 10AM - 7PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.

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