“This is my other fave Starbucks. One of the employees has started to recognize me and remembers my name starts with an "M." She also used a term of affection (something you'd hear your mother or aunt use) with me which I think adds style to this Starbucks.“
Coffee Shops • $
“I came into the store around 12/12:15 PM today, October 13th, 2023. A girl named "Kat" (how ironic, bc my name is also "Kat") took my order. I (tried to) order a trenta matcha latte & a customized, trenta mango dragonfruit drink. The order for this one is a trenta mango dragonfruit drink with no water, extra base, and no inclusions. They made this drink so wrong and I literally watched them put water (instead of melting ice in the shaker cup) and then shake it all up. (Tbh, I didn't think that was my order at first and I'm so anxious that I felt like I couldn't say anything, so this was my fault.) I also asked if they could make a matcha latte in a trenta cup since I've had it done for me multiple times before in the city where I reside. Kat told me that they couldn't do that since there was no pricing for it, but if I got a tall and a venti, she could put it in the trenta cup. I felt awful for asking for such a complicated order, but I ended up saying yes to avoid confrontation even though I felt like they were blatantly overcharging me for a drink I get nearly every day. I waited for my order to be completed & once it was, I knew they had made my drink wrong. I asked for an extra hefty scoop of matcha in the beginning when I was getting rang up, but I guess she didn't hear me bc it wasn't printed on the label :/ When I asked if I could have an extra scoop of matcha at the pick up counter, a girl named "Bethany" asked me to remove the lid to my drink and then proceeded to dump a spoonful of matcha powder on top of my ice. I was so shocked I literally said "thank you" and left. I sat in the parking lot for 20 minutes debating whether or not I should go back in after asking my friend who owns a Starbucks in my city if that's normal. She said it wasn't and that it's very rude. Every time I've asked for an extra scoop of matcha in my cup before even drinking it, the baristas normally ask if I would like to have it remade or shaken with the original drink. Never in my life would I have thought this would happen. I called the store a few hours later to tell them since I was rushing to work after placing my order here. When I came in earlier this evening, Chloe (whom I talked to on the phone) got up from her break to tell her coworkers that I'm the one who called on the phone. Chloe, Monica, & Bailey really made my review go from a 1 star to a 5 star! They made me feel understood and were very empathetic with what happened earlier today. They refunded me with no problem and even remade my drinks! Bailey asked me to try the drinks before I left & I thought it was a very sweet detail I had to mention. @ Bethany & Kat : DO BETTER. If you don't like your job, don't work there! If you're having a bad day, don't project that onto customers who are just there to get their daily caffeinated drink. @ management : Monica, Bailey & Chloe deserve a raise damn“
“I have to say I'm shocked at the low reviews for this location because I have had nothing but really great experiences here! I normally would have preferred to go to a drive thru sbux for convenience but I purposely make a point to go to this location because it's my favorite! Thomas is absolutely wonderful and helpful! He truly has excellent customer service and just all around a nice person. And not to mention they always have the best cups in stock too! In my opinion the best starbucks in town!“
“Great coffee and service , BUT they need more help. The baristas work way to hard. Hardly have time to chat. Isn't Starbucks " the third place"? It's getting lost in the bid for higher profits. Shame on youhigher ups. .“
Coffee Shops • $
“After a rough morning, stopped into this Starbucks for the first time for a pick-me-up and was absolutely blown away by the excellent customer service. Alleigh's kindness and willingness to go out of her way truly brightened my morning. She was patient, attentive, and a quick worker. She was a real superstar XD Don't understand the negative reviews for this location, my trip was absolutely lovely. Keep up the good work! ;-)“
“The manager Marcella and her team are crushing it. I am a regular here at this location and choose this locate over others due to the customer service and that I’m less likely to have any issues with my order here compared to many other Starbucks. Whether going through the drive through or walking in, the staff is quick, accurate, friendly and the facility is well maintained. Definitely have seen a change here while Marcella has been running the show.“