Starbucks
$ • Coffee Shops
Hours:
20811 LaGrange Rd, Frankfort
(815) 464-9261
Starbucks Reviews
Ordered a FROZEN refresher in the drive thru today and this is what i was handed immediately after waiting for about 15 minutes with 3 cars ahead of me. Poor service and awful quality. It’s not even frozen! At that point just add ice or if your wait times are so long, don’t blend a frozen drink until the customer is at the window!
I have to say the customer service at this Frankfort IL store is a disappointment. There seems to be no Teamwork. Attitude spills across the counter. I got service inside the store today mid day. Ordered ground coffee and a drink to go. The girl who waited on me maybe just didn't like the way I looked, made no eye contact, didn't write my name down or ask me for it. No worries. But after a few minutes, I had to ask the baristas 'do you have my order for a dopio con pana'?And why...read full review
Ratings
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5:30AM - 8:30PM |
| Sunday | 5:30AM - 8:30PM |
My only issue with this specific location is its lack of timeliness. You'll never leave on time, they are always understaffed and never moving quick enough. Estimated time on the app will say 7-10 min but always give it an extra 5 mins. You'll be there waiting on food forever.