“The young lady at the register saw that I was struggling with my order and she offered to bag my order and even brought it out for me! Just brightened my whole week. You don’t see that kind of customer service these days. Will recommend this location to all of my colleagues. Everybody there was so friendly.“
“today, i went to potbelly for the first time in a very long time for lunch. for it being 12:30, the speed and accuracy of my lunch was very fast and i was impressed, as i work in fast food as well. however, the woman who took my order sounded very upset and didn’t really aid me with the menu at all. she wasn’t necessarily rude, but as a service worker, i have never, and would never take an order in that tone. i understand she may have been having a bad day or she was annoyed through lunch rush and i completely get that, but it felt as if there was a disconnect between us. i’m not sure if management is reading this, but if they are, i’d say to try and stay on top of employee’s warmth towards customers. it would have been a 10/10 experience if she was a little bit nicer!“
“One of the better taco John's around. They're pretty well managed and somewhat respectful. Little bit lazy... I submitted my mobile order to the kitchen 5 minutes before arriving and when I arrived they had no other customers and didn't start my order until I walked in and asked for it.“
“I don't know why it's taken so long for me to write this review, as I've eaten dozens of subs at this point, but; this is the best sub shop around, period. The prices, the speedy delivery, the quality of the ingredients, it's just top tier. I haven't ordered Jimmy John's, or Jersey Mike's for like a year now while in Hudson. Their curry chicken salad sandwich is truly special, nothing else like it around. Do yourself a favor, and support a local business; not just because they're local, but because they are the best sub around.“
“A bit high priced but very tasty and lots to choose from.Vegetarian options: They have falafel, black bean burger, and humus as protein choices (all vegan). The falafel is very tasty and the burger is as you would expect. They have lots of toppings to choose from including avocado and roasted red peppers and pineapple. No extra charge for particular toppings either. They wear gloves for each sandwich and you can watch them make it so you know you will not have any unwanted items.“
“I'm a regular at this Potbelly and always have great experiences. The staff is extremely fast and friendly and my food always tastes great. However, there was a little hiccup today that I'm hoping can be cleared up. When ordering, I asked if the BOGO was only offered if I ordered through the app or if I could get it ordering in person. They told me I could use the app to scan at the end and the BOGO would be applied. When I got to the checkout, there was no option to use the BOGO, to which a different employee said that promotion was only through the app. Had the first person told me that, I would have stepped out of line and ordered through the app. It's not a big deal, and I will continue coming back, but it would be nice if the employees were all on the same page about promotions being offered and how they worked.“
“I only leave reviews on places that really deserve the credit for something they’re doing great. This location does it great. From the constantly fresh ingredients, the unique-add called “Mikes Way”, the professional and kind staff, to the clean environment and even awesome wrapping. Best sub experience I’ve ever had in the Midwest. I walked in here late one night after a long day and you wouldn’t be able to tell at all because the team here and the quality made this experience so much more than what other fast food places could ever deliver. Thanks to the management, ownership, and staff on 1.18.24#12 Original Italian on wheat bread, Mikes Way.“
“Second time at Hillside Kitchen. It is such a hidden gem! The SMOKED wings are just out of this world delicious! Today we tried the buffalo wings, curry garlic cheese curds, and the citrus jerk pulled pork sandwich.We have also tried the chips and dip with house made french onion dip(scrapped the container clean), and the wings with the Habanero Buffalo sauce & garlic curry dry rub. Oh and they have good blue cheese to go with the wings- the stuff with actually chunks of blue cheese. Which is great because the habanero Buffalo sauce has a nice kick to it! Definitely will be coming back!!The Chef has worked in a few kitchen around town and I love seeing the creativity he brings to his menu at Hillside!“
“The staff has improved, the food is always good, its a sandwich. The price.. if this hasn't been said enough by everyone who buys anything these days. Prices are too high, but I can live with it. My issue is the tipping question, I just spent $24 on 2 turkey sandwichs, with only mayo. Now the machine is going to make me feel almost obligated, or I'm the jerk if I don't tip 20%. You want your employees tipped, leave the jar out that was good enough. Don't make me say no, as the employee stares at me. And I know they are in the food industry they can get tips, I'm sure slicing open a sub, asking me 2 questions qualifies you to get tipped in today's world. Regardless do the customer a favor, since we are spending $50 for a meal, get rid of the tip feature on the machine. Love the store doing a great job, Boston is very friendly love it.“
“A person named Malcolm created my sandwich ? for me. He is literally the Guy Fieri or Gordon Ramsay of the foot long sandwich ? making world. His attention to detail is beyond reproach. I would suggest that anyone go here for their dining ? experience! Bring the kids...“