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“This is the first DD that I’ve been in that was a pleasant experience. The cashier was very friendly and our drinks came out quickly despite it being very busy. The employees seemed liked they actually wanted to be there which is almost never the case any time I’ve been in a DD. Great job to the management and staff.“
“This location is very good. Friendly service and they're pretty quick. I typically order On The Go on their app and my drink is always there when I arrive. It's walk-in only, but there's plenty of parking since it's in a plaza, yet away from the Harris Teeter.“
“Omar is the best DD rock star! He serves me every time I am at this location and provides the absolute best service I have ever received at a Dunkin’ Donuts. This man needs a raise immediately. Jaden is also an incredible employee, and I am blown away at their service. I will never go to any other Dunkin’ Donuts in Charlotte.“
“LOVE THIS PLACE!!!! Everyone it's always so friendly and so helpful! And they are actually happy to see you when you pull up through the drive-thru they're not all aggravated or in a bad mood I mean every time I go there they are so nice all the time. Always smiling and they tell you to have a good day.“
“Despite the overall review, I love this location. I've been stopping here for a while now because I take the bus to my job, but they ALWAYS make my order right compared to other locations I've tried. It comes out quick, staff is friendly and attentive, and some also have allowed me to practice my Spanish ( even though I think they know I'm not a fluent speaker ). Nontheless, I love this location, I get my work done peacefully, and my order always comes out quick. 😌💖“
“Very good Dunkin. The employees work very efficiently and keep the line moving. My online order was at the kiosk when I arrived. I took off one star because they didn't have an jelly for the breakfast sandwich that I ordered and when I asked the employee she said they didn't have any.“
“My favorite Dunkin in Charlotte by far!! Bostonians LOVE OUR DUNKS!!! This location NEVER DISAPPOINTS!! They are SUPER FRIENDLY AND POLITE and the manager will go the extra mile for you!! Most days she is helping out at the drive thru!!! I go almost everyday so they already know how I order my coffee and it is a GREAT DD COFFEE. When my grands are with me I order food and donuts and never had a problem with my order!! If you are visiting from up north or relocated as I did and want a great coffee this is the location you want!!!!! If anyone wants great customer service, good food, donuts and coffee give this location a try, it never disappoints!!!!“
“I had an amazing and professional experience at this Dunkin’ location! I came around 9:50 AM for a mobile order, and everything was ready, smooth, and handled with care. This location has truly done a complete 360—the improvement is clear! I especially want to shout out the morning shift team—they are so kind, fast, and professional. Thank you for starting my day off right!“
“Stopped into Dunkin’ today to treat myself and was instantly greeted by the lovely Kat! She made sure my order was spot-on without missing a beat. The good vibes didn’t stop there—Cory and Jason brought so much energy, laughter, and positivity to the whole experience. My drink came out quickly and tasted amazing, and I’m already excited to dig into these ham sliders. Great service, great team (dream team) & a great day!
Thank you!“
“I went a few weeks ago to this Dunkin, it was later in the day but the man working that evening was very kind! They were out of protein milk but I understood since 1. It’s a new location and 2. Popular item. I ended up getting a coffee with almond milk instead and it was made well! The layout of the Dunkin is very nice too with plenty of seating. Ive also gone in the morning and I did have to wait a bit more at that time but it was more busy. Again drink I got was made well with the morning as well :) as long as it’s good coffee I’m happy! Unsure about the food since I don’t order food often at Dunkin but the simple coffee drinks here are good if you need a quick hot or iced coffee with not too many additions.“
“It’s truly unfortunate that restaurant management often has to address dissatisfied guests when our teams are working hard to provide great service. However, this is one of those exceptional instances I wanted to highlight. I want to extend my gratitude to Crystal for delivering outstanding service at your Monroe Rd. location.
As a restaurant manager, I always encourage my team to create a positive atmosphere, but Crystal truly went above and beyond with her warm, inviting tone, thoughtful greetings, and effective suggestive selling. I was so impressed by her service that I parked my car just to meet her in person. I even mentioned to the management that if they weren't careful, she might be recruited to join our team!
With over 20 years of experience in QSR and fast casual dining, I can say that it has become rare to encounter such excellent service, especially here in Charlotte. I encourage everyone commuting on Monroe Rd. heading into Uptown Charlotte to stop by and say hello to Crystal and her team. The entire staff was polite, and the store was immaculately clean.
Lastly, I want to mention that the apple fritters I purchased were meant for a cancer patient at the nearby hospital. Once again, thank you for brightening my day with happiness and joy!“
“I was craving a real coffee after being on the road for 3 weeks drinking hotel coffee. Thank God. Dunkin donuts was 5,000 steps away round trip. The food was fresh. The service was extremely quick. They even had a billboard to tell you what orders were in process and what had been already delivered. Their system was very efficient. The food was exactly what I wanted and I got to have my coffee the way I've been craving it for the last month. If you are in the Charlotte tyvola area, this is a place to come and have coffee. If you are a northeasterner that loves Dunkin donuts, come here it is the old style“
“Cam provided excellent care and service today. She was extremely helpful, patience, and also answered all my questions. Dunkin Donuts should grant Cam a free lunch, gift card and a raise. Also if they could update their payment system to add in a tip for such amazing service. Best cup of iced coffee too!! Thank you CAM!!!“
“This Dunkin is AWESOME! They have all kinds AWESOME DRINKS! I went through the drive-thru and I feel like having something different but I didn't know what to have. So I asked the lady through the drive-thru is there any kind of neat drink that I can have like what do you recommend and she recommend to have the pineapple mango lemonade refresher with two shots of coconut milk! It was UNBELIEVABLE! 😃🌟🌟🌟🌟🌟! Give it a try, if you don't like coconut milk then ask them to recommend something else. The employees are nice and they get excited when want to be creative! Thank you Dunkin! 😋😋😋😋😋😋“
“The entire staff at this location are amazing. They always make me feel welcome when i show up for my drink of the day. They even know my favorite without me saying anything and start prepping it as I'm walking in. Thank you for such amazing service!“
“Earlier yesterday I ordered a seasoned bacon wrap and a protein mango refresher on the Dunkin app to be picked up on N Graham St. Once I got there, there were two ladies that was working back and forth to help the customers. A nice lady, Ms. Shannon, apologize then informed me that the oven was down as she hand me my drink and also informed me to contact customer service on the app to get a refund. I asked her would customer service give me a hard time just to give me a refund, she didn't know the answer which she asked the other nice lady, Ms. Tisus. Ms. Tisus told me don't worry about customer service and asked if its possible that I can return around 12 or 1 pm to get my order. She assured me that the oven will work. Since I live around the corner, I agree to return before my appointment. Once I return both the same ladies greeted me and had my food ready the moment I walked in. Yes, this DD get mixed reviews due to extremely small parking space and high demands due to large customers and small staff but they are trying. I visited this DD many times and haven't had any staff greet me with negative attitude. Also I not sure that customers know they can park in the back and walk up front which is pretty quick. Uptown Charlotte is crowded and pack so most parking space is going to be small or no space at all.“
“I stopped going to Dunkin For a long time this location opened up kind of near my home. I went once and I will say I keep on coming back. The girls in the morning are spectacular the daytime staff when it’s busy is amazing and there’s this really nice African-American guy with a pointy goatee he always make sure to check me out because he knows how much I hate the computer at the front desk and I love him for it. This location is amazing and I hope it can stay staffed like this for a long time to come.“
“10 out of 10 service Mrs Aaliyah was very amazing at the front counter The manager on duty or supervisor on duty exquisite behavior I definitely will be bringing my daughter's back we got the mango refreshers two of them and we got the kokomoco iced coffee two of those and last but not least we got a raspberry watermelon refresher with green tea amazing Thank you so much everyone!“
“I was greeted upon walking in the service was awesome..Until it wasn’t a young lady with long braids was using profanity towards another worker. The lady on front counter continued to take my order and stayed very professional while this young lady used profanity towards her .The young lady was very unprofessional you have guest in your lobby and too use that type of language and be so unprofessional about it is so mind blowing“
“This Dunkin Donuts the Manager Ms Kim and her entire team is amazing and the professional customer service I love that they give you your food and coffee on time and as a repeat customer they remember your coffee and the way you like it !!!! Every Thing Do Run On Dunkin with Ms Kim“
“I left a one star review for this location about a year ago that I am now replacing with this 5 star review and it is entirely due to Iiesha! She is absolutely awesome! I had stopped going to this location unless I just absolutely had to for the sake of time and after dealing with Iiesha at a few of those necessary visits, it has become more regular location again. I go here at least a few times a week now and I cross my finger each time that Iiesha will be at the window. Her customer service is impeccable, she is always very very kind and quick (remembers my order from the moment I start speaking)! She should be the manager of this location. I can guarantee no other employee there comes close to her level of service. This Dunkn could use her in a leadership roll to help elevate it as a whole and bring the rating back up into the 4-5 star range. IIESHA FOR MANAGER 2026!“
“The employee's here are nothing short of amazing. I was not feeling well and the employees were very patient with me and my daughter. This is our first time coming to this establishment but they made us feel as if we've been long time costumers. They were so patient they even walked my 7 year old daughter on the options she has for ice cream (including cups and cones) and the variety of donut options. They made this an experience we won't forget and we will be regulars now! Thank you to this amazing staff Shawn, Amari, Daishawn, Desiree, Andreika and Kenya! (I had to ask for there names because it was necessary for them to receive their recognition on this day)“
“I got a dunkalatte and donut, and the guys working there couldn't have been nicer! One asked the line if anyone was ordering a latte because they were cleaning the machine, I didn't mind to wait the 5 minutes because I've got connection time to kill. My coffee was delicious! The only complaint would be that the donut wasn't great, it tasted old, and I heard them tell the line that there was no hot food, just a heads up because that looks like a common complaint. But at least they don't waste anyone's time in line.“
“My daughter loves coming to Dunkin to get her iced tea with four pumps cream, and two pump sugar, you need to try it! Additionally, the service was very kind and courteous. The location is clean.
We love Dunkin’!
.“