Cold Stone Creamery

$$ • Ice Cream, Frozen Yogurt, Custom Cakes

4959 Pan American Fwy NE Ste E, Albuquerque
(505) 345-4178


Take-Out/Delivery Options


Reviews for Cold Stone Creamery

Bad customer service. Like awful. These people ignore you 100% of the time. They will keep their backs turned and pretend you don't exist.The product is great quality. But the employees need to step it up. Everything is already very expensive and then your time is wasted when these young girls and the 1 man who are always there, straight up ignore everyone.It's your job bro. Find a new one if ice cream is that bad.

This place sucks for delivery options- don't even try. Three different times we tried, and from multiple locations. Twice they waited 30 minutes to let us know they canceled our order and the one time they brought it, they completely messed it up - the wrong kind of ice cream, and missing waffle bowls. I used to love Coldstone but they are ill-equipped for pandemic delivery so I have switched to other places.

When I spend $50.00 on a cake, give you a good tip in advance, and select your location (30min from my house) because you still do curbside and I'm currently immune compromised, I expect to be able to actually have the cake brought out. Instead, after calling for over half an hour and watching for periods when the store was not busy and watching my call still go unanswered, I was forced to go inside to get my purchase. Terrible customer service.

More Reviews(82)


Monday 12 - 10PM
Tuesday 12 - 10PM
Wednesday 12 - 10PM
Thursday 12 - 10PM
Friday 12 - 11PM
Saturday 12 - 11PM
Sunday 12 - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.