“The shake machine was in op. I ordered chocolate and was given strawberry instead. The deliverer was told and immediately communicated the situation. Within 2 minutes the manager was asking " how could she make it right "?. Very professional. Hands down the best. All McDonald's should model themselves after this store!“
“Henry is the best!! I accidentally locked my keys in my car and he was so kind when helping me, I was so stressed out and having that kindness and genuine desire to help made me almost cry. He really needs a raise or something for his willingness to help customers and how he’ll go above and beyond! The food here is also great, very much recommend!!“
“Overall I've seen improvement at this McDs. I gave them another shot. Food was cold, at the 1st window, he was great.friendly and an amazing smile. Get to the 2nd window, the lady was obviously not happy, kind of hateful.Will give it another year and maybe try again.“
“The atmosphere is calm, the majority of employees are in the kitchen. There are no cashiers, only kiosks to order. The place is clean, the bathrooms have a good view. The only drawback that I would say is the parking, but it is passable because of the place where it is located since the place does not have much parking, by the way it is only one way to drive so be careful when entering by car.“
“I'm giving it five stars mainly because I wrote a bad review for the other McD down the road. After I haven't gone back to that one I tried a Wendy's and had to write another bad review/ last night I went to a different McDonald's store and let me just say It's one things if it's busy or if your short handed. But it wasn't either in the time I was there. The young black female at the front register if who I'm speaking of I game was super rude she was m taking orders at front register through the head set so I politely waited my turn. I understand sometimes you have to do both. She was mumbling in the headset so it was difficult to hear what she was saying. When she finished that order I was looking s my phone going through messages waiting I then I heard her ask am I going to order or not with a little attitude. First she should e told me thanks for being patient and ask if I was ready to order how the hell was I to know who you're talking to when you're where that headset when I tried to pay she would reach out even an inch to take the money she just opened her hand and I had to reach out name put it I. Her hand and she manages ti drop it looking at me like I farted or something. I ga e her a kid I'd change and she looked annoyed with that. We excuse the hell out me. What am I supposed to do with it throw it away. I walked over to the the side to wait for my order. Her and another worker were staring started laughing mumbling something back and forth about me. So I won go to hat store anymore either back to my original review I got side tracked. So I was losing hope in finding a new store to order food from. But today I went in the McDonald off of Alta mesa you man was taking some food out to a car when then headed back in once he saw me he hurried to get in front so he could hold the door open for me and say hello I really don't like anyone to hold the door for me but I'm not complaining about it. When I hit inside he took the register greated me again being respectful and nice when I got my food he had another order to takeout sure and agun he held the door telling me thank you and to have a good dayz.im not asking for the shirt off backs. But if you make an effort that makes me happy so for that . So for that young man taking my order thank you cause I'm sick of bad attitudes I needed something positive. I really hope something good happens for him“
“The employees were friendly, the lobby and dining areas were clean and food was hot and fast brought out by a robot.Dietary restrictions: I asked for no salt on my fries and they made a fresh order for me.Kid-friendliness: They have a play place“
“Traveling today. Stopped off for a bite to eat. My family was very impressed with each and every staff member there. They took good care of us like a real restaurant. Checked on us often to make sure we had everything we need. They seem to have excellent team work. Everyone was very focused on the job and taking care of their customers. THANK YOU, BEST MCDONALD'S I EVER SEEN and I've been eating here since I was little. All locations are decent but this one sure stood out to us. Must have a great Manager who keeps their employees happy. Will definitely eat at this location passing thru again. Oh and the employee "Ishmael" taght my son how to say mayonnaise in Spanish. Great ? Job!!Kid-friendliness: Kids seemed happyWheelchair accessibility: Lots of space and I noticed 2 handicap tables with easy access to bathrooms with helped our family.“
“Everything was good. The time tested good, craving fulfillment of the one and only Big Mac. Only one thing, the best tasting French fries in the world were a slight bit stale. Not cold but they tasted like they were in the warmer past the time limit. I understand food costs. I've worked in the restaurant industry as a cook since 1984. If you've got to recycle fries past the timer instead of discarding them (as it should be) you are dropping (cooking) too many at one time. I was disappointed because McDonald's fries are one of the main menu attractions. When they are stale, no they aren't the best tasting French fries in the world.“
“Ms. Tina is very nice & did her job with a smile ?! She was running the front register and made sure the soda machine area was stocked & moped. The floor was sticky due to the "wild kids" spilling soda. When asked about wiping down the tables and chairs in the children's playroom she went out there and did it herself. A lady asked Ms Tina about asking these 3 teenagers to get out of the playhouse area. These 3 boys (about 13-15 years old) were being mean to little ones and trying to be destructive to McDonald's playground. Ms. Tina stated she would need to ask another for help with that. The teens were bigger than her, so anyone could understand. But she did say it loud enough that they heard her an got out. THANK YOU, MS. TINA!All of this took place @ lunch rush, during spring break.MS. TINA YOU ARE THE BEST. THANK YOU SO MUCH FOR GOING ABOVE & BEYOND!If you work at this McDonald's PLEASE share this with her. ?“
“My first experience here, I was served a well done quarter pounder. It was edible so I ate it, no real issue. On another occasion, I was served another well done quarter pounder ( yeah, I know I deserve it. I was crazy enough to expect a different outcome.) Having worked at a McDonald's for "a day", I know how to adjust the QP grill, but since no one else is complaining, maybe it's just me. On another occasion, I made my order at the kiosk, and it was one of those kiosks that say "we only take to go orders". (Hurry up and buy!) But unlike most McDonald's it did print me a receipt. (+1 pt) When I got my food and sat down in a mildly occupied dining area, most of which were in line waiting for their order to be taken (Because a kiosk is too fancy?), I noticed that I only had 8 nuggets of a 10 piece meal. If it were 9, I would usually write it off as the outcome of cheap labor, hell I never complain about 11 or that one time I got 12, but c'mon man you can't see this ain't right. Try again. So when I take them to the counter and explained my ordeal, 1 nugget fell out as the guy behind the counter took them to the back. Moments later, (8 moments not 2 moments) he handed me a box of nuggets. I sat back down, opened it, and counted nine, but ate none. So as I explained, I worked at a McDonald's for a day, I have some idea of the plight of the job, that's why I still give them 3 stars, but c'mon man. Good intentions and effort only get you so far.“
“Nice, clean place and always fast service and I get exactly what I order, which is nice.Parking: Parking lot is adequate. And this is easily navigated with a wheelchair.Kid-friendliness: No problem taking a child here.Wheelchair accessibility: Plenty of space for maneuvering a wheelchair.“
“I'm giving this McDonald's 5 stars in all areas for being exactly what I expected when coming to McDonald's. Also I had points saved up in the app, so I came in and got a McChicken without paying anything at all :)Kid-friendliness: Has the standard McDonald's play place“
“The staff here are amazing... friendly, nice, wonderful individuals. Don't think you can find service like this at too many places nowadays. Keep up the awesome work! ?Kid-friendliness: Play area is awesome... soft floor area... and keeps the lil ones busy“
“I would like to shed some insight on the manager that wears the burgundy shirt. Not only is he sufficient but his eagerness to help everyone although they were short staffed. Not only did he give everyone their money back but he remade everyone's orders and upgraded them. Young man, keep up the good work and to the cook in the back, you guys were a duo that I am proud to have in the food industry. Awesome team work. Great Job Fellas!!! And I must say, my fries where nice and hot :)“
“I visited this location with my family and was such a fun experience. We got the place, found a lot of parking space, easy way to order, got the kids meals and they went ahead to the playground. Omg, their playground is the best! I never went to a McDonalds with a playground like this one. I really recommend this place!Vegetarian options: A few.Dietary restrictions: They provide calories info.Parking: Easy and many parking spots.Kid-friendliness: Yes, they it is.Wheelchair accessibility: Yes, they do have it.“
“So glad there's another location in close proximity to me. One minute I saw that it was being built.The next thing I knew it was now open. Lol. Looks are deceiving. This McDonald's seems huge but, it's small inside. Its plain and simple with industrial vibes. The staff was really nice. My order was correct and it was out in minutes.Our food was delicious. Yes, I like McDonald's and eat McDonald's. Lol. My Dad had a QPC. A Quarter Pounder with Cheese. He said, it was Good! My mini Mac was so good too! I ordered a plain burger for 1.19 and added pickles, Mac Sauce and Chopped Onions. So great, I was craving another one even though I forgot to add Cheese and Lettuce.Thanks McDonald's! Your restaurant is conveniently located, pristine, service is good and food is tasty.“
“This truck stop location was Nice and clean nothing beats hot McDonald's fried and their freshly made fish filet sandwich!Wheelchair accessibility: Not at this location I've visited however once inside there's plenty of space to maneuver around“
“The best McDonald's to go to in east side of fort Worth and the staff are very friendly and they are generous and our understanding the only thing I don't like is that their drink machine doesn't work or they have it turned off for whatever reason I'm pretty sure it's a good reason but every time you need to refill you got to go up there and they got to do but they got the best Mocha frappes in the worldVegetarian options: They have sugar-free lattes frappes and coffeesParking: It's greatWheelchair accessibility: Yes“
“Shout Out to the Night Staff!!! Only two people running the store, and yet you find them taking care of everyone as fast as they can. I had to wait a little for my orders, from doordash but then again, theres only two people in the floor and a huge line of cars. This people are food heroes. Also great service.“
“Well you know every now and then you'll get a craving for some McDonald's fries going to continue to love those but you got to get a burger and they do need to step their game up on their heat lamp burgers but my four stars is definitely for the McDonald'“
“Honestly, though.. I'm not sure about their food service capabilities? I just REALLY had tuh GO... T'was uh nice, clean "pit-stop" while on thuh road4 thuh ULTIMATEDay-TRiPP'N type-uh ADVENTURE'N-Mission tuh "NURSE!-NAAHB!" ONLY just..My FAVORITE & BEST!Hero! 4-UH SISTER!!??? ? ?⚕️(BADDEST-A$$. #1! MASTER UH-ThuhSUPER-MOM'N &! SUPER-NURSE'N SKILLZ)“
“I frequent this location often and they have great service typically and are fast in the morning which is great when you’re on the way to the high school.This particular morning however I ordered a steak and egg bagel and paid for extra onions and this is what I received. I am very disappointed in this expensive sandwich that I paid extra for to receive less than normal the amount of onions. Do better McDonald’s employees.Update: Martha was amazingly helpful and they are going to make it right.“
“I like that they get your food fast. But I would like all my orders to be in the bag so I want get all the way home and half of my order is missingParking: They have a pretty big parking lotKid-friendliness: Most of the kids go there at lunch so its packed at lunch time on week daydWheelchair accessibility: They have wheelchair access at every door“
“Food was good and fast service. Just wish they would have better customer service! Hardly ever get a Thank You! And it seems like they get annoyed when you ask for something like ketchup or sauces. Plus wouldn't hurt to give more napkins. If chick fil a can do it, so should McDonald's. Not asking for a whole script just a Thank You. A little friendliness wouldn't hurt.“
“So I came to this McDonald’s location last night and ordered a meal and when I got home I noticed I had the wrong order. I was frustrated because they were closed when I tried to call. So I came up just now and the manager was so nice and accommodating and made my order right and made me a drink to go. She didn’t interrogated me or make me feel uncomfortable second guessing me, Mirella was her name and she deserves a raise! Very nice lady! Everyone here is always so nice and this is the first time I’ve had an issue with an order. Oh and she gave me a delicious pie for my trouble! Thank you Mirella!“
“The day crew always brings it. They have a smile on their face and their service is fast. Their GM Summer is really good about fixing any issues which may occur. Night crew lately could use some training but come back during the day they will make it right.“
“Credit is due where credit is due! I'm changing this one star review to four. I can only assume it's under new management because there was a new guy in there helping run the flow for drive thru and drive in guests. This all while teaching his employees how to efficiently keep the line moving. This was just 30 seconds of what I heard so I'm sure his staff are in good hands. Bravo sir!“
“Well I do like the place, but today I stopped by for a large hot coffee and it was very cold. That's all. Sometimes in several McDonald's they serve you cold coffee because they don't heat it up anymore...again. Please put new coffee so they always have it available...there were coyotes nearby. I think they were hungry too...“
“It is spectacular, very good service, very friendly and attentive staff, everything very clean and excellent conditions, the bathrooms very clean, everything in order, my children and I were really impressed, I really recommend it, it is a place like few others and my children liked it very much the robot that brought us the food and the exquisite snow“
“Whom ever hired the new guy working the register. (I visted today 2/26) in the morning, you got a great person in him. Once he get the register down pack he is going to take off. Keep up the great attitude young fella. Always saying yes sir and ma'am to everyone. Remind me of myself with his “
“I bit into my hamburger, and started coughing. It's been a long long long time. Since I've had a hot food at McDonald's. It was delicious, besides the person in drive thru taking my cash. Chewing on his thumb, spitting out whatever. They chewed off there thumb, asking me what I ordered. Food was on point and the lady handing me my food. Was very pleasantWheelchair accessibility: There's wheelchair accessibility“
“This visit was thru drive thru so the atmosphere was kush. However do you know if you buy a meal deal you pay extra for milk!You know it's sad when the corporation constantly thinks of ways to take our money, albeit penny's at a time add up to billions in profits.“
“Patrick was so nice in the night time shift!!! Very respectful and cooked my order to perfection. I know the fast food industry is just that, fast food. However, Patrick and this location overall is why I will choose Mc Donald’s! Thank you Patrick!!! Give him a raise :)“
“Every thing work Good they are Fast restaurant and service excellent !My 3 starts are for the food !Highly concern less the salt in the French fries and more Quality for the coffee and please is a hospital Open the dieta menu two salads is enough !“