Customers` Favorites
Customers` Favorites
“I wasn't too hungry when I went to eat here however still wound up getting 2 app courses as a meal. The chargrilled oysters were really delicious as well as the peel and eat shrimp. I wish I could've tasted a bit more but that is my own fault. The server was amazing. Since it was our first time there, they offered us some samplers for free. All of their soups are amazing.”
“Such a great place! Live music on Fridays and great beer. Bring your friends and hangout at one of the best spots around Waxahachie!”
Customers` Favorites
“very good. I drank 2 Dr peppers . lion king roll. firecracker roll and vegetable egg rolls”
Customers` Favorites
“Starbucks who? These guys have THE BEST cold brew and their mochas are incredible. The owners are super friendly. I look forward to my Saturday coffee every week at their truck at the farmers market. I don’t know what kind of magic they are putting in the coffee, but 10/10 recommend.”
Customers` Favorites
“Our second time at Prime 115. We were taken care of by a wonderful server named Marcy. We got the cheese plate for an appetizer and it was a delicious combo of cheeses and extras. Got the Delmonico mid rare with the au poivre sauce and mushrooms. They were to die for. Marcy recommended a masterful pairing of a Cabernet. Definitely recommend”
Customers` Favorites
“Nice clean location and great food. The server was very helpful and courteous. Got the grilled salmon with steamed broccoli and the waffles fries. Only sent back the empty plate. Keep up the great job at this location.”
Customers` Favorites
“Recently visited the new Scorez Sports Grill. I wasn't very busy when I was there but there were no games on so maybe that had a lot to do with it. I tried the Clucking Fires, and they were pretty good. Fries, chicken strips and all the toppings. I also had the churros and they were delicious. Service was fast and friendly!! Seemed like they had all the drinks you would expect and a Sports bar and plenty of room to watch and enjoy multiple games!”
Customers` Favorites
“Superb Cuisine- we had the tacos and plantains. Will be a repeat customer”
Customers` Favorites
“Everything I’ve had from here has been absolutely delicious 😋 Lemon 🍋 Cheesecake is my current favorite and the store is very clean & staff friendly!”
“Seriously. THE best ice cream I’ve had in a long time!”
Customers` Favorites
“Loved it!! It's tiny but their food is Mighty!! I went with my kiddos for breakfast ended up trying Tripas, Bacon & Egg tacos, Asada taco.. and the Best Freaking Torta Ever!! We left very happy and with full tummies! We'll definitely be there everytime we visit Waxahachie!!”
Customers` Favorites
“This place is absolutely fantastic! The food is incredible, and the staff is super friendly. The atmosphere is so inviting, and it’s a great spot for a casual meal or a fun night out. I’ve definitely made it my new favorite place to eat!”
Customers` Favorites
“the best bowls around! sandwiches and wraps and paninis are awesome to! love this small business!”
Customers` Favorites
“absolutely LOVE prickly boba. The Waxahachie location is by far the best drink stop in town. Their iced coffee is so delicious, and my kids love the fun drink combos they can make.”
Customers` Favorites
“My favorite place ever! Always so cozy, feels like home, and the coffee tastes sooooo good! Vita always has fun seasonal drinks that I always look forward to!”
Customers` Favorites
“Staff is very friendly. The chips and queso are our favorite!
Kid-friendliness: Offers kid menu and kids size drinks! Also has a few crane games!”
Customers` Favorites
“Best barbeque in the area for sure. Also off the hook meatloaf. Staff is friendly but not pushy. Prices are fair. We eat here at least once a week. Great job keep it up!”
Customers` Favorites
“Burgers are juicy and flavorful. Highly recommend!”
Customers` Favorites
“Wonderful experience! Dropped by on a trip and was met with amazing hospitality and service from Natalia, and some of the best pizza we've had in a very long time. Planning on making the drive for dinner soon! Recommend to anyone who stops in Waxahachie.”
Customers` Favorites
“2nd time here, prices are more than most places but the portions are good size. Food has been great! Well try the sushi next time. Good place to come for a date or with family!”
Customers` Favorites
“The food awesome,. Absolutely love the breakfast taco plate and chocolate chip waffles! Best homestyle potatoes!”
Customers` Favorites
“I’ve been here twice, both times I enjoyed the patio with some friends it was a very relaxed environment. very friendly and helpful staff. The food and drinks are good and very reasonably priced. Highly recommend”
Customers` Favorites
“Cool place to chill for a little while, mostly like the age of the old buildings in Waxahachie and this building has historical bones/woodwork.”
Customers` Favorites
“My first time visiting and the ladies were very kind and patient. I had a Filthy Dirty Chai Iced Lattte with cinnamon dust. It was delicious. Thank you ladies for your patience and suggestions. Will be back!”
Customers` Favorites
“The drinks are amazing AND THE HOLLAND MI LOCATION EVEN MORE AMAZING!! Thank you for the smiles, the energy, free drinks, the excitement, and the dancing. ⭐⭐⭐⭐⭐”
Customers` Favorites
“Cutest find! Nestled into a unique area of Waxahachie. The interior is nice and cute idea with swings on their outside patio. Great place to go on a regular basis and to take your out of town guest...they will love it!”
Customers` Favorites
“Found the Dove Nest by accident. Enjoyed the shop and the restaurant. Food was delicious and the staff was amazing.”
Customers` Favorites
“My family has been coming here for years and we love it. I personally recommend the North Philly. If you haven’t been there before, don’t walk, run there now!”
Customers` Favorites
“Very good tacos - soft and crunchy. Very good tostadas. No one in my family likes the chiladas, and sorry, but your guacamole is just grocery store type prepackaged stuff. Not fresh, and not affordable. Love the Monday specials. Thanks for asking!”
Customers` Favorites
“Smoothie King never misses. Every visit is a consistent blend of great flavors, friendly service, and that perfect post-gym fuel or midday pick-me-up. The staff is always upbeat and quick, and they’re happy to customize your drink if you have preferences. I usually go for the [insert favorite smoothie], and it hits every single time—smooth, not too sweet, and super fresh. You can tell they use quality ingredients. Also love how they have blends for different goals, whether you're looking for protein, energy, or just something refreshing. Highly recommend stopping by—you’ll get hooked!”
Customers` Favorites
“Extremely fresh food! Customer service is amazing and the atmosphere is great too!”
Customers` Favorites
“The Famous Chicken Fried Steak was just perfect and there was plenty of it huge Baked Potato and the Mango margarita was very good our server was very friendly and always smiling ! And 5 ⭐️ for the Halloween decorations ! Highly recommend Rocket Cafe”
Customers` Favorites
“If you’re looking for delicious ice cream, and a fun atmosphere for you and your kids, this is the place to be. Creative flavors, plenty of choices of ice cream, Popsicles, and the location is perfect!!!”
Customers` Favorites
“We custom ordered our wedding cake with Bittersweet Bakery and it was FANTASTIC. Their chocolate cake with espresso icing is to die for, and you cannot go wrong with their traditional wedding cake flavor — DELICIOUS. We will definitely be back in following years to indulge on our wedding flavors. 10/10 recommend.”
Customers` Favorites
“I really enjoy the atmosphere and the breakfast! Their menu is very “cowboy”. The service is always good!”
Customers` Favorites
“food and service was fantastic. large portions we shared the special! Definitely will be back”
Customers` Favorites
“My husband, toddler, and I went went there for lunch and had such a great time! The food was good! The service was great too! Our waitress was very nice, attentive, and friendly. Awesome music playing! We enjoyed it and will most certainly be back for lunch there again! I would defiantly recommend this place for a family lunch.”
Customers` Favorites
“Love the food and Everyone there is very friendly. Prices are very reasonable. I would recommend it to anyone who is driving thru the Waxahichie Texas area. Also they have a location in Midlothian Texas too that's really good too. 10*”
Customers` Favorites
“First time going and the women who make the food have a bad attitude. never going back”
Customers` Favorites
“This has to be some of the BEST BBQ In the Dallas Metroplex area... Waxahachie to be exact.. The ribs OH MY GOD!!! better than my grandpa's shhhhhh.. The nachos were so good 10/10 the brisket ...chefs kiss.. the boudin egg rolls I didn't think anything could be that good.. Great portions great atmosphere..The only thing better than the food was the owners.. They make you feel like family and not just a dollar made... Just all around good southern family... Can't wait to come back my new mom and cousins!!! lol 10 out of 10 if you haven't been get there you will not be disappointed..”
Customers` Favorites
“Came in with family on a Sunday, was busy, but the wait was not bad at all. Servers were very friendly, clean place.... our only issue with this place is that its hard to choose a meal with all the great options here!
Kid-friendliness: This place is super kid friendly.... for the big kids and the little ones!”
Customers` Favorites
“Really good hot & sour soup. My Dad and I get the soup and 2 egg rolls each at least once a week. We love it. We prefer the Red Oak Wall over the other Wall’s that we have tried.”
Customers` Favorites
“The teas are AMAZING, i won’t drink another brand of energy drink again. And everyone here are not only professional but personable and customer service/appreciation is always on POINT”
Customers` Favorites
“good food , great service....drinks were great too. Margaritas are served in a glass, good portion and very tasty.... tequila shot was plentiful too..... the parriada mixta was enough to feed 2 people....I will. definitely will be back.⭐️⭐️⭐️⭐️⭐️”
Customers` Favorites
“If you live in TX, you NEED to visit this Bakery!! Her cupcakes/cookies are in a class by themselves. Show this small business some love. Catch the Baker's TikTok videos @Creations Baking Company”
Customers` Favorites
“I had guests for dessert recently and bought a pumpkin spice cake with cream cheese frosting. It was delicious! Everyone loved it! And the salesperson who sold it to me was so helpful and so nice! I will be buying another one soon!”
“Love HEB!!! I don’t get to go that often cause they don’t have any in Fort Worth but every time I see one I always stop and go shopping and just enjoy walking around seeing all the amazing things they have.”
Customers` Favorites
“It gives your classic donut shop vibes the staff is always so sweet and helpful! The glazed donut holes and the sausage breakfast burrito are amazing! I also really wanted a pink donut with the long sprinkles this morning so I sent my husband to get some and they didn’t have them ready yet but they special made me one best donut shop ever!”
Customers` Favorites
“Very good food! We order on GrubHub. I love their enchiladas and hubby loves their tacos! He will try their Menudo soon.”
Customers` Favorites
“Food was delicious hot and fresh waitress was spot on . It was real clean inside and out”
Customers` Favorites
“We ate here today and we loved it! Food was amazing!”
Customers` Favorites
“Like that one girl said, THIS IS THE PLACE TO GO!!!! The Entire staff are amazing human beings. Wayne keeps the taps full of awesome beers while the rest of the staff serves up Michelin 5 Star level food. You won’t find a better atmosphere. THIS IS THE PLACE TO GO”
Customers` Favorites
“Not sure how long this place has been here but this place is very clean, great customer service and very strong daiquiris! Thanks so much for the Jell-O shots ! Will be back soon 😁”
Customers` Favorites
“Delicious as Always ! We tried MostIy everything from their Menu and all Delicious and satisfied our cravings. Ube Leche is to die for !!! Flavor and texture is Perfect, Overall Value was Great.Placing order.Pick Up / Delivery was Smooth! Highly Recommend!”
Customers` Favorites
“Impeccable service every time I go. Waitstaff is friendly and personable and friendly he food is amazing”
Customers` Favorites
“Food is very good. Ability to choose between Mexican or Italian dishes at the same restaurant is great. Haven't had a bad meal there yet. Building is dated, but the food more than makes up for that.”
Customers` Favorites
“Great service and great food.”
Customers` Favorites
“I drive from Arlington to hang at the White Rhino in Waxahachi”
“Great food! Large portions! Loved their brisket, potato salad and bbq sauce! Best I have had in a long time!”
Customers` Favorites
“Had so much fun today! What was meant to be a quick visit became our fun night out. Our 4 year old son had so much fun and I had so much fun playing the games with him! Pizza was a bit small but enough for our son. I had a frito pie (sorry can’t remember the cute name) and it was delicious! Hopefully next year we can look into having his birthday party here!”
Customers` Favorites
“We do not go to this location often, however my Dad likes to go for his birthday after church. I gave the service 3⭐ because you can't make reservations for large parties here. I called ahead because I had a part of 12 and they said it's first come first served. Now everyone knows on Sundays restaurants are busy after church service and the manager who answered told me they don't do that. I explained it was a large party of older people and I didn't want them to have to wait and she still refused. I typically would have gone elsewhere, but it wasn't my birthday and I didn't want to have my father upset for his birthday celebration. So I sent my daughter ahead of us to reserve the table. When we got there everyone was sitting down talking and having a great time. I discovered a new menu item that I loved. Brisket enchiladas! I got sour cream sauce on it and it was amazing! Their drink choices are basic so I tried an agua fresca which at the time I didn't know wasn't refillable. ? (learned that lesson) It was pretty decent but I didn't want sodas or a plain lemonade. The atmosphere was great because I was surrounded by good family and friends. Besides going when my father wants to go I probably will not be going there with a large party again. I wish I would have taken pictures but I didn't.
Parking: They do not accept reservations.”
Customers` Favorites
“I work out of a town a lot and I couldn't be happier when I say this place hit the spot. Top teir food and even better margaritas. The atmosphere was relaxing and the staff was wonderful. If you're like me and want a place to decompress after the day, this is the place. Thank you Kyla!”
Customers` Favorites
“Great place for classic cars and bikes. Really enjoy the food.”
Customers` Favorites
“They were fairly busy when we arrived. Went through the drive-through but it was pretty fast. We only ordered blizzards because we hadn't had one in ages. Was pleasantly surprised to see they still hold them upside down to show you its made correctly. Always a fun gimmick. The blizzard were mixed well and thoroughly. I was definitely happy with the food and service. I would visit again in the future.”
Customers` Favorites
“It’s almost always busy, but you still get your food relatively fast. The orders have always been accurate, and the customer service is pretty decent. The cleanliness of the dining room could use a little help, and the music is super loud.
Vegetarian options: This is not the place for vegetarians. 😆
Dietary restrictions: They offer naked chicken if you need a non-breaded chicken tender option.
Kid-friendliness: The kids meal consists of of 2 tenders, fries, and a kids sized fountain beverage. You can also get the naked chicken of your child needs a non-breaded chicken tender option.
Wheelchair accessibility: Yes, this location is wheelchair accessible. There’s an entry at the front of the store, and to the side of the building opposite of the drive thru window. There’s also handicap parking available.”
Customers` Favorites
“Great food and atmosphere. Friendly staff, family owned and run restaurant. We love the vermicelli noodle bowls.”
Customers` Favorites
“Great tacos! Was very impressed with their green hot sauce. Very spicy but very good! The charro beans were awesome! Good portions.”
“Just went over to Jimmy Johns to pick up an online order my wife had placed, only to discover that apparently, someone else had decided to help themselves to a free lunch before I got there. The young lady behind the counter came over, asked a couple questions, then told me "I remember making that, hold on". A trip to the back office later, and she and the rest of the crew were re-making our entire order, no questions asked. They even offered to add in a cookie or some free chips "as an apology for the trouble". I refused the freebie, as the issue wasn't their fault, but it was appreciated. The food was excellent, and the customer service was even better.”
Customers` Favorites
“I loved the ice cream here ever since I tried it! It had very good service and the atmosphere in the store was clean.
Kid-friendliness: It is a very kid friendly place, they have a fun place to be and is very comforting.”
Customers` Favorites
“I’ve been here several times, and they’ve never disappointed. Food is always hot, fresh and delicious.”
Customers` Favorites
“Outstanding pizza and service. You might wait a little bit but it is worth it. Friendly service that is welcoming with a clean restaurant.”
Customers` Favorites
“Best Mexican food in Waxahachie !!!!!”
Customers` Favorites
“I can't say enough good things about this place! No matter who I get at the front desk when I pick up, they're always friendly and get me in and out quickly. I have picked up a delicious pie more than 50 times from this location over the last four years; every single time my pizza has been hot and fresh, and my order has always been correct. The stuffed crust is *definitely* worth it! The ranch is bomb, if you're picky about your ranch. These folks really do pizza right, and they keep my family happily coming back again and again. Thank you, Mr. Jim's, for putting great quality pizza out there for folks like us who are extra picky about their pies!
Vegetarian options: Plenty of veggies to create the pizza of your choice, and I believe they have salads as well.
Dietary restrictions: They have pizza in a bowl, without the crust, for folks who are keto.
Parking: In a large shopping center, even if you have a trailer you will be able to fit.”
Customers` Favorites
“The Waxahachie location is by far the best one. The entire staff here is very friendly and genuinely cares about their customers. The food is always great, I have never had an issue. Everything I have tried on their menu has been very good!”
“We have been visiting Stratford and the Dirty Duck every year since we met. We visited on the first weekend after lockdown restrictions ended for a belated 20th wedding anniversary celebration.We booked a table for drinks with a special request for the window seat in the Actors bar. Upon arrival we were warmly welcomed and congratulated on our anniversary then shown to the window seat. Table service from the landlord Sam and his team was faultless and friendly. When we got the bill, Sam had given us our first 2 drinks free which was such a lovely touch and made me quite emotional. They had left one of our drinks off the bill so we fessed up and Sam gave us a happy anniversary 'Dirty Duck' post card. Pubs have been so harshly hit by restrictions and we were so touched by their exceptional service. Thanks Sam. You made our weekend. Best of luck for the future. See you again soon.”
“The best sugar cookies around!! I do not like the taste of sugar cookies usually but I loved these! They were very yummy and a huge hit at my graduation party. 10 stars, we will be ordering again! ☺️”
Customers` Favorites
“This is an above average location with very decent food. I went during the overnight hours and the servers were very upbeat and vibrant. The attention to detail was superb. A very jovial atmosphere between the cooks and servers/waiters.
Parking: The crows roost in the trees on the edge of the parking lot at night. If you don't want your vehicle messed up, park away from the trees.”
Customers` Favorites
“I really like the Waxahachie location. They have a great arcade area that is open and in the middle of the restaurant so parents can see their kids. The food and service here are also very good. It's clean and new.
Kid-friendliness: They have an arcade and kid pricing for the buffet.”
Customers` Favorites
“Everything!! But this visit was for ice cream!! The staff was so nice ! My brother” BKJ “ is special needs and he wanted ice cream ! They let us is in at 8:50pm and was very nice to serve us ! We ordered quickly and got our order to go ! So they could go home in a reasonable hour!! BKJ was a happy little man !!”
Customers` Favorites
“This place was low key great! I was super skeptical that it was in a gas station. But it did not disappoint! The ladies were very nice. The prices were great, only $5 for two HUGE tacos with bacon, potato, egg, cheese and sour cream. The breakfast tacos were delicious! Also loved the red salsa. The only downside was it took 25 min to get through like 6 people 😅”
Customers` Favorites
“They will make the drink with no sugar or even with Splenda. I had given up boba tea for years because they are always too sugary for me. So grateful for this option!”
“Ollie Cakes Bakery was a blessing to find! My husband and I needed a cake for our wedding and Ollie Cakes Delivered a beautiful cake that perfectly captured the vision we described. They were very diligent during our visit to taste test flavors and ensured we understood the full scope of combinations. Very knowledgeable and sincerely passionate, Ollie Cakes Bakery delivered on a cake that captivated our friends and family. Truly a wonderful experience that will live a lifetime with us!”
Customers` Favorites
“The tacos are okay to dry for me, but like I said they are okay.
Parking: It's not a paved parking lot.
Wheelchair accessibility: Yes plenty of space”
Customers` Favorites
“I tried this place last night and so glad I did. I must say this place is phenomenal. It’s a shame it’s not advertised enough. The jerk chicken was amazing. So tender and falls right off the bone. Portions of food you get you can’t beat it. It’s def worth the money. I would highly recommend this place if you want something different and want amazing jerk chicken as well as other delicious dishes. I found a new favorite place to come to.”
Customers` Favorites
“Great food and the people working were great too! Beware of the green sauce! It has a phenomenal flavor that comes with a sneaky kick!”
Customers` Favorites
“Update 2025:This location has improved on wait time, and it helps you can join the wait list online. Food is always good and servers are friendly.
Our server was very efficient and nice, the low rating is for the wait time. We waited almost an hour to be seated, and there seemed to be plenty of tables open. A group with the same amount of people as my group showed up and made kind of a fuss about the wait time and pointed out an open table and were seated right away which kind of irritates you more when you're already hungry and have been waiting for a long time. Not how it's supposed to go but we didn't want to be those people to fuss because someone else fussed to be seated as well, we were not left with a good impression of this location.”
Customers` Favorites
“Absolutely amazing food..”
Customers` Favorites
“Warning very few people here speak English. I have since moved away but I went here very often for tamales and also Mexican sweet bread.The service is pretty good and the owners are extremely nice. I end up recommending this place to all my friends and people I meet.”
Customers` Favorites
“That woman at the bottom is overly dramatic about the toast and food poisoning the food tastes fine I would gladly come back for more food including the chicken tenders please don’t listen to the negativity”
Customers` Favorites
“This is the best location in Waxhachie if you want a good Sonic Burger with great service. They actually put your Burger together correctly. I've been to the other locations in Waxhachie that are run by kids and the orders are incorrect and the Burger is slapped together with little veggies and buns hanging half off with Fries that were so salty, I couldn't eat them. This location is Great. Thanks for running a great Food service.”
Customers` Favorites
“I love this Tropical Smoothie. They've always had top-tier customer service, and if there's ever an issue with your order, they're quick to fix it. Can't say the same about other locations nearby (Midlothian one is just bad).”
Customers` Favorites
“called in an order through the call center a few weeks ago, they were out of red sauce and pepperoni, Devonna and the entire staff were very friendly and working very hard to let customers know. They substituted out the pepperoni and gave me a free pizza for next time. Just went in to cash in my free pizza and the 2 men working were pushing pizzas out! love the food and the staff is very hardworking!”
Customers` Favorites
“Food was very disappointing it was all cold & old $74.00 for 4 people”
Customers` Favorites
“Great customer service and clean. fast service with great food”
Customers` Favorites
“I’d been looking for a restaurant that served good black bean burgers near my house and thankfully I found Branded Burger Company. I ordered on DoorDash and as soon as I got it I was amazed at how big was and delicious it tasted. I added avocados and mushrooms to it as well as the lettuce pickles and onions that came on the side.
The fries were also tasty and seasoned well. I will absolutely be ordering from here again when I’m ready for another one of my favorites. It’s nice to have a pace with good veggie options. Thanks BBC!!
Vegetarian options: Black bean burger was very delicious.”
Customers` Favorites
“This Wendy's location is fairly newish. I ordered the Dave's single (sub mustard and ketchup for mayo) and the sour cream and chive baked potato. The baked potato was great as usual but over did it a bit with too much mustard and ketchup on my burger. In the end, I didn't finish it. Other times I've ate there, I would get the 5 piece nuggets or the spicy chicken sandwich.
Parking: Parking can be limited when it's crowded, but other times you can find a decent parking space.”
Customers` Favorites
“The florentine pizza was SO good!! We added garlic sauce to the crust and that really made it! Do wish the chicken had more seasoning but 10/10 recommend and will be visiting again! The guy who brought my curbside pizza out was very respectful and seemed like a cool dude. Thanks!”
Customers` Favorites
“Great customer service, were patient and informative when picking something new to try on the menu! And as always the food did not disappoint.”
Customers` Favorites
“I’m only giving this a positive review for the fact that these 4 employees went above and beyond their job as a customer service front line representing braums! The girl manager of course on staff today with grey hair and glasses was rude and very unprofessional. My kids who are the ages between 5-10 stated “ no one deserves to be treated with that much disrespect”. This manage (didn’t get her name) would call these people out on the floor in front of customers and she didn’t care at all about how rude she was. If corporate doesn’t do anything to address this then I’m pretty sure these employees will be finding other jobs due to her lack of respect of any human being.
See the reason we came is because my daughter loves mint chocolate chip ice cream however, she is lactose intolerant so when she does get to enjoy her favorite it makes her day. They didn’t have any on the line so I ask Nai’ari A. If I can buy a pint of mint chocolate chip and they could scoop it in a cone for my daughter. She said “ she didn’t think it would be a problem since I am buying a pint to take home. Well this manager yelled at her and said “no you can’t just do that “ the moment I walked away. So I went back and asked for a cone to be able to scoop it myself since the manager didn’t seem to care at all. Theses employees deserve a manager with a better attitude and a raise for going above and beyond to making a child’s enjoyment of ice cream happen. These employees are the best and deserve more recognition !!
Nai’ari A.
Janae S.
Jacob
Joel M.
Ishmael
Every customer received smiling faces, offers on best tasting ice cream with the new holiday editions out, warm welcoming in, and easy check outs! They’re the reason with others I’m sure is why this location is still running smooth not the manager. Yes I asked permission by these employees to make a review because of how they were being treated and they were fine it .”
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“one of me and my wife's favorite places to eat been coming for years and the food is always fabulous and the staff is always very friendly and helpful”